Bug #8692

[0000889] : Unable to access BO via Internet Explorer

Added by Erni Suhaireen Zulkifli about 6 years ago. Updated almost 6 years ago.

Status:Work Completed-End life cycleStart date:July 13, 2018
Priority:NormalDue date:July 18, 2018
Assignee:Erni Suhaireen Zulkifli% Done:

100%

Category:-Spent time:-
Target version:-

Description

1. Issue Description:
Page could not be displayed(blank page)

2. Expected Results
BO Web Portal should be access via all internet browsers e.g. Internet Explorer, Chrome, Mozilla, Safari

3. Risk / Impact
Compatibility issue

4. Steps To Reproduce:
access BO via Internet Explorer browser.

0000889.jpg (173 KB) Erni Suhaireen Zulkifli, July 17, 2018 11:59

0000889_Content Management.PNG (90.4 KB) Erni Suhaireen Zulkifli, July 18, 2018 12:02

History

#1 Updated by Erni Suhaireen Zulkifli about 6 years ago

  • File 0000889.jpg added
  • Due date changed from July 17, 2018 to July 18, 2018
  • Assignee set to Ngoh Chee Onn
  • % Done changed from 0 to 40

Hi Chee Onn,

IE Browser currently facing issue.
Refer attached file for more details.

#2 Avatar?id=1966&size=24 Updated by Ngoh Chee Onn about 6 years ago

  • Status changed from New - Begin Life Cycle to Finished Development
  • Assignee changed from Ngoh Chee Onn to Erni Suhaireen Zulkifli

Hi Erni,

Please refer below for the root cause and resolution, please test on all module using IE after deployment done.

Root Cause: Extra div with CSS not able support by IE browser.
Resolution: Remove the affected div from the page.

Thank you.

#3 Updated by Erni Suhaireen Zulkifli about 6 years ago

  • File 0000889_Content Management.PNG added
  • Status changed from Finished Development to Development / Work In Progress
  • Assignee changed from Erni Suhaireen Zulkifli to Ngoh Chee Onn

Hi Chee Onn,

Still facing the same issue at Content Management page.
Refer attachment for more details.

#4 Avatar?id=1966&size=24 Updated by Ngoh Chee Onn about 6 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Ngoh Chee Onn to Erni Suhaireen Zulkifli

Hi Erni,

Content management page had been updated, please test after tonight deployment.

Thank you.

#5 Updated by Erni Suhaireen Zulkifli about 6 years ago

  • Status changed from Internal Testing to User Acceptance Test
  • % Done changed from 40 to 100

Issue has been tested and successfully passed.
This issue has been send for user retest

#6 Updated by Erni Suhaireen Zulkifli almost 6 years ago

  • Status changed from User Acceptance Test to Work Completed-End life cycle

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