Support #8723
SCP ID :##4664##] : CA unable to login - session expired
| Status: | Closed - End of life cycle | Start date: | July 30, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi Stephanie,
Kindly attend below request.
Kindly assist to check why the CA unable to login. Once key in the TAC number, the session is auto logout.
Time stamp : 27/07/2018 @ 16:37:29 pm
Company name : SMART F.V. MARKETING SDN BHD
CA ID : smartfvca
Comp. ID : 1275
CIF No. : 280576211
History
#1
Updated by Zahir Abd Latif about 6 years ago
- Assignee changed from Stephanie Sufrapto to Yap Kah Yan
Dear Kah Yan,
Kindly assist. Stephanie on AL.
Thanks.
#2
Updated by Yap Kah Yan about 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Possible is intermittent issue as user session token is invalid. Please confirm with user if issue still persist.
[2018-07-27 16:37:29,160 ERROR](com.ib.common.error.exception.IBBusinessException) - [0000] Service is currently unavailable
[2018-07-27 16:37:29,160 ERROR](com.ib.common.utils.IBControllerAction) -
com.ib.common.error.exception.IBDelegationException:
at com.ib.common.error.handler.IBErrorHandler.createDelegationException(IBErrorHandler.java:171)
at my.com.bib.web.utils.IBControllerAction.isTokenValid(IBControllerAction.java:272)
at com.ib.common.utils.IBControllerAction.checkToken(IBControllerAction.java:531)
at com.ib.bib.controller.actions.ib101_access.IBWelcomeAction.execute(IBWelcomeAction.java:85)
#3
Updated by Zahir Abd Latif about 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.