Support #8730
SCP ID :##4671##] : ECustody Trades rejected due to data exemption - JMS (timeout)
| Status: | Closed - End of life cycle | Start date: | August 01, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
We need your help to check on above issue where some of the transactions that send for processing got rejected due to time out issue.
Its seem if the response not received within 2 sec, the system rejected it as Timeout.
History
#1
Updated by Najmi Pasarudin about 6 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- % Done changed from 0 to 90
Replied to client to check with their system iCustody. The timeout error happened in 2 seconds because iCustody respond null immediately and this happen only during iCustody slow network.
#2
Updated by Najmi Pasarudin about 6 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Najmi Pasarudin to Zahir Abd Latif
Replied to customer.
The issue occurred because of slow network and customer asked to increased timeout time when communicating with iCustody because the communication was immediately responded with failure status.
However, the timeout already set to 2 minutes and the issue is from iCustody which unable to follow the timeout given.
#3
Updated by Zahir Abd Latif about 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.