Support #8747
SCP ID :##4688##] : [KFH online- HD00019777] Invalid TAC
| Status: | Closed - End of life cycle | Start date: | August 08, 2018 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request.
Customer claimed that she received invalid TAC for below transaction.
Info as follows:
Name
: NOR * BINTI YUSOP
H/P No.
: 0185744679
Attempt Date / Time
: 8/8/2018 @ 11.00 onwards (Issue still persists even after restart the affected instance)
Transaction Type
: KFH Online IBFT. Please treat this case as high priority and kindly come out with root cause analysis along with permanent solution. Thanks
History
#1
Updated by Zahir Abd Latif about 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 90
Hafiz, Aug 13, 2018 04:15 PM:-
From out investigation. We found BIB system unable to insert/update data to database and not error found on log. We suspect bib system unstable on that time.
#2
Updated by Zahir Abd Latif about 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.