Support #8768
SCP ID :##4706##] : [HD00019859] Failed activation via BVMC after customer has successfully registered at KFH Online
| Status: | Closed - End of life cycle | Start date: | August 27, 2018 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BVMC | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Contact center team had failed to perform activation via BVMC after customer has successfully registered KFH Online.Both registered ID failed to be activated.
Name
: LIM *** LING
NRIC
: 690214025352
Mobile No.
: 60129288602
Date & Time of Registration
Name
: NOR ASHIKHIN *** HASHIM
NRIC
: 820920025176
Mobile No.
: 60176141613
Date & Time of Registration
: 24/08/2018 @ 8:20pm
: 24/08/2018 @ 4:20pm
Error occurs in BVMC as follow.
Error descriptions:
The above customer called to activate his KFHOnline service. Under normal circumstances, it will be activated via BVMC system whereby there is an
'Account Status' field with various options available in drop down button such as Normal,Lock,Unlock,TAC Unlock, TAC Lock and Unactivated.
In this instances, we will proceed to choose 'Normal' and click on Save button to activate. However, for the above customer, we viewed but Account Status field does not appear.
Please kindly treat this incident as priority and kindly do the necessary ASAP by today..Thanks
History
#1
Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
No activity from both side since Dec 24, 2018 09:15 AM.
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