Support #8773
SCP ID :##4709##] : [HD00019873 - HD00019862 - HD00019867] KFH Online login/self register issues
| Status: | Closed - End of life cycle | Start date: | August 28, 2018 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Following customers were tried to login to KFH online for the first time by today (27-Aug-2018) but failed to login due to insufficient permission (error message)
Customer’s name : SAR*** A/P SUB***ANIAM
Debit card no : 46****93001***84
Account no : 001142026591
IC no : 770611086888
Tel No : 60176267128
Error Message : "Insufficient permission"after customer tried to login to KFH online for the first time.
Customer’s name
: MOHD ** BIN * RAZAK
Debit card no
: 46****93001***96
Account no
: 017142015149
IC no
: 820131085029
Tel No
: 019-3686350
Error Message
: "Insufficient permission" after customer tried to login to KFH online for the first time.
Customer’s name
: BADRUL *** BIN JABRI
Debit card no
: 467****7001***70
Account no
: 0131420003380
IC no
: 941016135837
Tel No
: 60198667740
Error Message
: "Insufficient permission" after customer tried to login to KFH online for the first time.
Customer’s name
: LOO *** YEN
Debit card no
: 46****93001***52
Account no
: 001142007961
IC no
: 850710045336
Tel No
: 60175112225
Error Message
: "Insufficient permission" after customer tried to login to KFH online for the first time.
I/C No : 800220125127
Cust Name : ROSYAMIN ** * YAAKUB
AC No : 001142022871
Contact No : 60122358354
Reject Code : 9002 (Customer failed to do self-register for KFH Online)
Please help to investigate and revert back with root cause along with permanent solution..Thanks
History
#1
Updated by Zahir Abd Latif about 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 90
Hafiz, Sep 4, 2018 06:36 PM:-
Below is the details explanation for this issue:
Issue:
User unable to login. System prompt error message "Insufficient permissions"
Root Cause:
User registration not fully processed by the system, where user profile creation only partially created. Some settings required i.e. user template, mobile number, security questions selection & answers were not saved into the database. This will cause the customer not able to login to RIB due to incorrect settings.
Solution:
Provided patch for BVMC, where administrator can set the correct user template for the affected customer.
Required manual data patching on 1 DB table for mobile number & RIM no.
Please get new patches from below path.This patches to enable BVMC user change IB user template to correct template.
//10.20.8.35/internet banking/20180904_4709_bvmc_template
1) Please update user information before execute sql below to patch user data. Please use user_id from BV_USER table to update sql
Schema: bvuserprd
insert into ib_uaccess_credential set(user_id,mobile_no,cust_ref_no) values ('userid','user_mobile_no','user_rim_no');
2) Step to enable affected IB user to login.
a) deploy patches and patch data to table
b) login bvmc and update affected user
-ib user template to IB
-Account status to activate
-Mobile No Flag to no.
c) Please ask IB user to proceed to change security question before login
#2
Updated by Zahir Abd Latif about 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.