Support #8779
SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session Expired
| Status: | Closed - End of life cycle | Start date: | September 03, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer, ZS Armin approver user (username : approver02) try to login around 10.17am to 10.30am but facing Session Expired.
<Details>
Company Name : ZS ARMIN SDN BHD
Date login : 03/9/2018
Time login : 10.17am
Username: approver02
History
#1
Updated by Yap Kah Yan about 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
suspect user token type is NULL or empty
2018/09/03 12:54:09:065 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [approver02] Return: 0
2018/09/03 12:54:09:065 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [approver02] Return: 0
[9/3/18 12:54:09:058 SGT] 0000001f SystemOut O ########## Simulating sequences in SQL Server.
[9/3/18 12:54:09:073 SGT] 0000001f SystemOut O ########## Last sequence value: 702013
[9/3/18 12:54:09:229 SGT] 0000001f SystemOut O [03/09/2018] [12:54:09:229] [ERROR] [IBSecureTokenRequestServices]:527 - Error code : 9999
[9/3/18 12:54:09:229 SGT] 0000001f SystemOut O [03/09/2018] [12:54:09:229] [ERROR] [IBSecureTokenRequestServices]:527 - Error details : java.lang.NullPointerException
at com.ib.enterprise.services.ib101_access.IBSecureTokenRequestServices.generateSecureToken(IBSecureTokenRequestServices.java:72)
at com.ib.bib.controller.actions.ib101_access.IBSecureTokenRequestAction.execute(IBSecureTokenRequestAction.java:52)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
#2
Updated by Zahir Abd Latif about 6 years ago
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 90
#3
Updated by Zahir Abd Latif almost 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.