Support #8791

SCP ID :##4724##] : unable to activate security token with error “service currently unavailable”

Added by Zahir Abd Latif about 6 years ago. Updated almost 6 years ago.

Status:Work Completed-End life cycleStart date:September 13, 2018
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Kindly assist for Agronetbiz issue as below:

1. Single user unable to activate security token with error “service currently unavailable”.

-Timestamp: 13/09/2018 04:59:20 PM

2. Customer CA try to revoke the token but unsuccessful with error “service currently unavailable”.

-Timestamp: 13/09/2018 05:04:14 PM

Company Detail

Company Id: 1883

CIF Number: 350154777

Company Name: ZF GLOBAL TRADING

CA

User ID: 3607

Username: zfglobaltrading

Full Name: ZAIZUL FITRI BIN ABDULLAH RIJAL

Role: Corporate Administrator

User Status: ACTIVE

Completed: Yes

Single User

User ID: 4161

Username: zfglobal

Full Name: Zaizul Fitri Bin Abdullah Rijal

Role: Single User

User Status: ACTIVE

FTL Completed: Yes

Token Number: 2608808902211

History

#1 Updated by Stephanie Sufrapto almost 6 years ago

  • Status changed from New - Begin Life Cycle to Work Completed-End life cycle
  • Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue cause by error code from SecureMatric 51 when activate (bind token) and error code 55 when revoke (unbind) token . zfglobal assigned with different token number in BIB and OTP centre.
Solution : First revoke the token asssign in OTP centre. Then ask the user to activate the token again.

2018/09/13 16:59:20:984 INFO my.com.upass.UPassControllerV2: bind - userAlias: [zfglobal]bind - tokenSN: [2608808902211]bind - otp: [374305]bind - rc: [51]
2018/09/13 16:59:20:984 INFO my.com.upass.UPassControllerV2: bind - userAlias: [zfglobal]bind - tokenSN: [2608808902211]bind - otp: [374305]bind - rc: [51]

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