Support #8791
SCP ID :##4724##] : unable to activate security token with error “service currently unavailable”
Status: | Work Completed-End life cycle | Start date: | September 13, 2018 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Kindly assist for Agronetbiz issue as below:
1. Single user unable to activate security token with error “service currently unavailable”.
-Timestamp: 13/09/2018 04:59:20 PM
2. Customer CA try to revoke the token but unsuccessful with error “service currently unavailable”.
-Timestamp: 13/09/2018 05:04:14 PM
Company Detail
Company Id: 1883
CIF Number: 350154777
Company Name: ZF GLOBAL TRADING
CA
User ID: 3607
Username: zfglobaltrading
Full Name: ZAIZUL FITRI BIN ABDULLAH RIJAL
Role: Corporate Administrator
User Status: ACTIVE
Completed: Yes
Single User
User ID: 4161
Username: zfglobal
Full Name: Zaizul Fitri Bin Abdullah Rijal
Role: Single User
User Status: ACTIVE
FTL Completed: Yes
Token Number: 2608808902211
History
#1 Updated by Stephanie Sufrapto almost 6 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Issue cause by error code from SecureMatric 51 when activate (bind token) and error code 55 when revoke (unbind) token . zfglobal assigned with different token number in BIB and OTP centre.
Solution : First revoke the token asssign in OTP centre. Then ask the user to activate the token again.
2018/09/13 16:59:20:984 INFO my.com.upass.UPassControllerV2: bind - userAlias: [zfglobal]bind - tokenSN: [2608808902211]bind - otp: [374305]bind - rc: [51]
2018/09/13 16:59:20:984 INFO my.com.upass.UPassControllerV2: bind - userAlias: [zfglobal]bind - tokenSN: [2608808902211]bind - otp: [374305]bind - rc: [51]