Support #8794
SCP ID :##4727##] : Cannot login approver (0234790 ) PERTUBUHAN PELADANG KAW SETIA JAYA D1
| Status: | Closed - End of life cycle | Start date: | September 21, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer unable to login
1. error ‘your security token is inactive’
2. activate token - error' service currently unavailable "
3. revoke token - error ' service currently unavailable "
4. clear cache and history, revoke token - error ' service currently unavailable "
based on checking at OTP center, error due to token not binding to any user.
upass log - [2300323200075]unbind - rc: [55]
Security Token Serial Number Status Assigned to
1 2300323200075 Assigned noraini36
History
#1
Updated by Yap Kah Yan about 6 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Pending Secure Metrics to feedback on why token is disabled.
Checked in OTP Center, have 2 active tokens with disabled status.
Bind - Token is not enable (15)
Unbind - User and tokens is not binding, cannot go to next steps (55)
upass log:
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: <<<<<<<<<<<<<<<<< Start Request >>>>>>>>>>>>>>>>>>>
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: <<<<<<<<<<<<<<<<< Start Request >>>>>>>>>>>>>>>>>>>
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: USER ID : noraini36
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: USER ID : noraini36
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: TOKEN SN : 2300323200075
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: TOKEN SN : 2300323200075
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: OTP : 822813
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: OTP : 822813
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: <<<<<<<<<<<<<<<<< End Request >>>>>>>>>>>>>>>>>>>
2018/09/20 15:01:03:661 INFO metric.ws.integration.SecureMetrixBindService: <<<<<<<<<<<<<<<<< End Request >>>>>>>>>>>>>>>>>>>
2018/09/20 15:01:03:708 INFO metric.ws.integration.SecureMetrixBindService: <<<<<<<<<<<<<<<<< Start Response >>>>>>>>>>>>>>>>>>>
2018/09/20 15:01:03:708 INFO metric.ws.integration.SecureMetrixBindService: <<<<<<<<<<<<<<<<< Start Response >>>>>>>>>>>>>>>>>>>
2018/09/20 15:01:03:708 INFO metric.ws.integration.SecureMetrixBindService: RESULT : <returnCode>15</returnCode>
2018/09/20 15:01:03:708 INFO metric.ws.integration.SecureMetrixBindService: RESULT : <returnCode>15</returnCode>
2018/09/20 15:01:03:708 INFO metric.ws.integration.SecureMetrixBindService: <<<<<<<<<<<<<<<<< End Response >>>>>>>>>>>>>>>>>>>
2018/09/20 15:01:03:708 INFO metric.ws.integration.SecureMetrixBindService: <<<<<<<<<<<<<<<<< End Response >>>>>>>>>>>>>>>>>>>
2018/09/20 15:01:03:708 INFO my.com.upass.UPassControllerV2: bind - userAlias: [noraini36]bind - tokenSN: [2300323200075]bind - otp: [822813]bind - rc: [15]
2018/09/20 15:01:03:708 INFO my.com.upass.UPassControllerV2: bind - userAlias: [noraini36]bind - tokenSN: [2300323200075]bind - otp: [822813]bind - rc: [15]
2018/09/20 16:28:06:632 INFO metric.ws.integration.SecureMetrixUnbindService: <<<<<<<<<<<<<<<<< Start Request >>>>>>>>>>>>>>>>>>>
2018/09/20 16:28:06:632 INFO metric.ws.integration.SecureMetrixUnbindService: <<<<<<<<<<<<<<<<< Start Request >>>>>>>>>>>>>>>>>>>
2018/09/20 16:28:06:632 INFO metric.ws.integration.SecureMetrixUnbindService: USER ID : noraini36
2018/09/20 16:28:06:632 INFO metric.ws.integration.SecureMetrixUnbindService: USER ID : noraini36
2018/09/20 16:28:06:632 INFO metric.ws.integration.SecureMetrixUnbindService: TOKEN SN : 2300323200075
2018/09/20 16:28:06:632 INFO metric.ws.integration.SecureMetrixUnbindService: TOKEN SN : 2300323200075
2018/09/20 16:28:06:632 INFO metric.ws.integration.SecureMetrixUnbindService: <<<<<<<<<<<<<<<<< End Request >>>>>>>>>>>>>>>>>>>
2018/09/20 16:28:06:632 INFO metric.ws.integration.SecureMetrixUnbindService: <<<<<<<<<<<<<<<<< End Request >>>>>>>>>>>>>>>>>>>
2018/09/20 16:28:06:695 INFO metric.ws.integration.SecureMetrixUnbindService: <<<<<<<<<<<<<<<<< Start Response >>>>>>>>>>>>>>>>>>>
2018/09/20 16:28:06:695 INFO metric.ws.integration.SecureMetrixUnbindService: <<<<<<<<<<<<<<<<< Start Response >>>>>>>>>>>>>>>>>>>
2018/09/20 16:28:06:695 INFO metric.ws.integration.SecureMetrixUnbindService: RESULT : <returnCode>55</returnCode>
2018/09/20 16:28:06:695 INFO metric.ws.integration.SecureMetrixUnbindService: RESULT : <returnCode>55</returnCode>
2018/09/20 16:28:06:695 INFO metric.ws.integration.SecureMetrixUnbindService: <<<<<<<<<<<<<<<<< End Response >>>>>>>>>>>>>>>>>>>
2018/09/20 16:28:06:695 INFO metric.ws.integration.SecureMetrixUnbindService: <<<<<<<<<<<<<<<<< End Response >>>>>>>>>>>>>>>>>>>
2018/09/20 16:28:06:695 INFO upass.services.integration.WsIntegrationService:
<<<<<<<<<<<<<<<<< Performance Calculate Result >>>>>>>>>>>>>>>>>>>
2018/09/20 16:28:13:434 INFO my.com.upass.UPassControllerV2: unbind - userAlias: [noraini36]unbind - tokenSN: [2300323200075]unbind - rc: [55]
2018/09/20 16:28:13:434 INFO my.com.upass.UPassControllerV2: unbind - userAlias: [noraini36]unbind - tokenSN: [2300323200075]unbind - rc: [55]
#2
Updated by Yap Kah Yan about 6 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
#3
Updated by Zahir Abd Latif almost 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.