Support #8798: Re: [Request ID :##4728##] : Cannot proceed instant trf - Agrobank Support - Penril Support System

Support #8798

Re: [Request ID :##4728##] : Cannot proceed instant trf

Added by Ahmad Hazri almost 6 years ago. Updated almost 6 years ago.

Status:

Closed - End of life cycle

Start date:

September 25, 2018

Priority:

Normal

Due date:

Assignee:

Nurul Akmal

% Done:

Category:

Spent time:

Target version:

Description

Step

Kindly attend below case

We have received many complains customer unable to perform instant transfer transaction through Agronet. After key in details and click next, page loading too long and hang.

Below are the details:

1. HO NI KIM
Username                      : Philpng5770
Type of transaction         : Instant transfer
Bene Bank                     : Maybank
Bene account no             :  152173465441
Amount                         : RM 200
Timestamp                    : 07:15 AM 25.09.2018

2. MOHD FADHLAN ABDULLAH
Username: mfa5983
Type of transaction         : Instant Transfer
Bene Bank                     : Maybank
Bene account no             : 157401108564
Amount                           : RM 100.00
Timestamp                      : 7:38 AM 25/09/2018

3. NURUL NORAZIEILLA BINTI MUHAMMAD.
Username                      :nuruliza
Type of transaction         : Instant transfer
Bene Bank                     : Maybank
Bene account no             : 156169334523
Amount                         : RM 350
Timestamp                    : 08.03 am 25.09.2018

4. ZULKIFLI BIN AKIP
Username                      : atam112
Type of transaction         : Instant transfer
Bene Bank                     : Cimb Bank
Bene account no             : 7049516415
Amount                         : RM 275
Timestamp                    : 08.15 am 25.09.2018

Kindly assist to check.

History

#1 Updated by Yap Kah Yan almost 6 years ago

Status changed from New - Begin Life Cycle to Pending Customer Feedback
Assignee changed from Stephanie Sufrapto to Ahmad Hazri

Root Cause:
IB received Async operation timed out from Beans.

javax.xml.ws.WebServiceException: java.net.SocketTimeoutException: Async operation timed out

#2 Updated by Yap Kah Yan almost 6 years ago

Assignee changed from Ahmad Hazri to Nurul Akmal

Dear Akmal,

Nanti tolong hantar email to close this issue.

Thanks

#3 Updated by Nurul Akmal almost 6 years ago

Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.