Support #88
KFH Application Server 1 is not accessible through internet
| Status: | Closed - End of life cycle | Start date: | June 08, 2010 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | June 08, 2010 | |
| Assignee: |  Latipah Abdul Rashid | % Done: | 100% | |
| Category: | - | Spent time: | 3.00 hours | |
| Target version: | - |
Description
kfhib03 is not accessible.
History
#1
Updated by Ahmad Hazri over 14 years ago
According to Latipah, this affected on KFHMB.WAR at one instance only:BV_FRAMEWORK1
Interim solution:
1) Since restarting the instance it not resolving the issue, hence need to copy the KFHMB.WAR from other instances
to this instance.
2) Remove BV_FRAMEWORK1 from load balancer on web servers, so it will not forward to end users.
#2
Updated by Tan Lee Yong over 14 years ago
KFH IT Case ID : HD00008612
#3
Updated by Low Jelson over 14 years ago
KFHMB at App1 (kfhib03) instance 7310 is not accessible and was reported on 07/Jun/2010.
- Have tried to restart the instance but problem still persist - 07/06/2010.
- KFH's Redza has requested to bring down the instance until problem is solved - 08/06/2010.
- Hazri did not configure the WebServer because require to restart server - 08/06/2010.
- KFH's Redza has requested for incident report for this issue.
- Root cause is still under investigation.
- BV_SYSTEM log shown error due to "invalid compound key" which issue will be raised to BV support for investigation.
#4
Updated by Latipah Abdul Rashid over 14 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
7/6/2010 - Restart instance bv_framework1 to redeploy KFHMB. Did not clear cache. Problem still persists.
8/6/2010 - Clears cache files at server and restart instance bv_framework1. Clears internet browser's cache when testing/accessing the site. Problem solved.
#5
Updated by Tan Lee Yong almost 14 years ago
- Due date set to June 08, 2010
- Status changed from Work Completed-End life cycle to Closed - End of life cycle
- % Done changed from 0 to 100