Support #8867
SCP ID :##4786##] : [KFH Online - Registeration failure] HD00020153
| Status: | Closed - End of life cycle | Start date: | November 14, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Following customer unable to register into KFH online and cutomer getting error message as “ VERIFICATION FAIL REJECT CODE 9001”.
NAME: AH**D *** BIN * ***ARIL
CONTACT: 0196101780
ACC. NO: 001142030084
DATE & TIME : 06/11/2018 @ 10.40 PM
Please do refer the respective logs on the below path
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\06-07112018_ib_logs
Kindly help to check the same and revert back..Thanks
History
#1
Updated by Zahir Abd Latif almost 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Nov 14, 2018 06:13 PM:-
From our investigation, user unable to register due failed to verify atm card no. Please refer log below for details
22:32:48,800 INFO [STDOUT] Request Msg: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><hpsService xmlns="http://hps.ws.service/"><login xmlns="">kfhib</login><passwd xmlns="">kfh1234</passwd><functionName xmlns="">CARD_NO_PIN_VERIFY</functionName><args xmlns=""><ns1:String xmlns:ns1="http://hps.ws.service/types/">4678039300182483</ns1:String><ns2:String xmlns:ns2="http://hps.ws.service/types/">9CC90D318A206F13</ns2:String><ns3:String xmlns:ns3="http://hps.ws.service/types/"></ns3:String><ns4:String xmlns:ns4="http://hps.ws.service/types/"></ns4:String><ns5:String xmlns:ns5="http://hps.ws.service/types/"></ns5:String><ns6:String xmlns:ns6="http://hps.ws.service/types/"></ns6:String><ns7:String xmlns:ns7="http://hps.ws.service/types/"></ns7:String><ns8:String xmlns:ns8="http://hps.ws.service/types/"></ns8:String></args></hpsService></soapenv:Body></soapenv:Envelope>
22:32:48,819 INFO [STDOUT] Response Msg = <HPSRESULT><RETURN_STATUS>-1</RETURN_STATUS><p_client_code>113572</p_client_code><p_error_code>01</p_error_code><p_error_message>HSM RC=01</p_error_message></HPSRESULT>
#2
Updated by Zahir Abd Latif almost 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.