Support #8889

SCP ID :##4800##] : IBFT Issue

Added by Zahir Abd Latif almost 6 years ago. Updated almost 6 years ago.

Status:Closed - End of life cycleStart date:November 29, 2018
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to check on IBFT issue having "Pending" status, however account has been debited and credited to Bene.
Kindly check on the issue and let us know whats need to be done to change the status to "Succesful" and to enable the print receipt of the transaction.

Below is the details:
From account no = 001102043831
Bene account no = 164726074997
Txn Datetime = 28-NOV-2018 16:56:18

We will inform once the logs are ready.

History

#1 Updated by Zahir Abd Latif almost 6 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Nov 30, 2018 01:16 PM:-

We suspect the root cause is due to JMS Connection error (used to send email).
The error shown is Client is not connected. This error happens from 28/11/2018 4:30 to 29/11/2018 12:09 (log file ended).

Hafiz,Dec 4, 2018 04:23 PM:-

Please execute sql below to update status and enable receipt

schema bvuserprd

update ib_transaction_history set status='Successful' , receipt_indi='0' where trnx_id='201811280004939152';

update ib_ibft_transfer set status='Successful' where trnx_id='201811280004939152';

Issue closed in SCP.

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