Support #9009
SCP ID :##4815##] : you do not have any valid accounts to perform this transaction
| Status: | Closed - End of life cycle | Start date: | December 11, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer had tried to make instant transfer using Agronet after 12 a.m for several days but our Agronet shows error message of “you do not have any valid accounts to perform this transaction”.
Below was the screenshot of complaint received through FACEBOOK.
Customer’s details:
Username : dikwan
Full name : MOHD RIZUAN BIN MOHD SHADIN
IC : 890509-09-5047
Phone no : 012-4979263
Type of transaction : Instant transfer
Date & time stamp : seminggu dah try tk blh jgk
History
#1
Updated by Yap Kah Yan almost 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
Findings in the log file:
Host manage to respond when calling AccountSummaryByCif (Login)
Host is down during calling CASAAccountDetail (Transaction) during this period [2018-12-08 00:34:45,629] to [2018-12-08 04:05:44,283]
Customer managed to perform instant transfer transaction at [08/12/2018] [04:14:58:660] but transaction was unsuccessful.
Error Code : ESB007
Error Message : Transaction is Rejected
Reason Code : DO NOT HONOR
Kindly check why host able to respond when calling AccountSummaryByCif and timeout when calling CASAAccountDetail.
Log Snippet:
[2018-12-08 04:06:44,699 ERROR](com.ib.enterprise.services.integration.IntegrationProcessService) - IOException
java.io.IOException: TIMEOUT - MDB
at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.connect(WebServiceDirectCallToHost.java:142)
at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.sendMsg(WebServiceDirectCallToHost.java:41)
at com.ib.enterprise.services.integration.IntegrationProcessService.retrieve(IntegrationProcessService.java:179)
at com.ib.enterprise.services.ib104_fundtransfer.IBFundTransferSevices.getFromAccounts(IBFundTransferSevices.java:228)
at com.ib.enterprise.services.ib104_fundtransfer.IBFundTransferSevices.buildFromAccountsMap(IBFundTransferSevices.java:97)
at com.ib.enterprise.services.ib104_fundtransfer.interbank.transfer.IBInterbankTransferDetailsServices.execute(IBInterbankTransferDetailsServices.java:56)
at com.ib.rib.controller.actions.ib104_fundtransfer.interbank.transfer.IBInterbankTransferDetailsAction.execute(IBInterbankTransferDetailsAction.java:54)
[12/8/18 4:14:57:833 SGT] 0000006d SystemOut O [08/12/2018] [04:14:57:833] [INFO] [ESBeIBFTTransferServices]:129 - <<<<<<<<<<<<<<<<< Start Request >>>>>>>>>>>>>>>>>>>
[12/8/18 4:14:57:849 SGT] 0000006d SystemOut O [08/12/2018] [04:14:57:849] [INFO] [ESBeIBFTTransferServices]:170 - Private Fields E48 : 588734MOHD RIZUAN BIN MOHD SHADINMEPS FUNDS TRANSFER MEPS FUNDS TRANSFER 00000000
[12/8/18 4:14:57:849 SGT] 0000006d SystemOut O [08/12/2018] [04:14:57:849] [INFO] [ESBeIBFTTransferServices]:176 - Reserved ISOE105 : 564856311911 MOHD RIZUAN BIN MOHD SHADIN DOFAST ENTERPRISE MBB
[12/8/18 4:14:58:644 SGT] 0000006d SystemOut O [08/12/2018] [04:14:58:644] [INFO] [ESBeIBFTTransferServices]:282 - <<<<<<<<<<<<<<<<< Response >>>>>>>>>>>>>>>>>>>
[12/8/18 4:14:58:660 SGT] 0000006d SystemOut O [08/12/2018] [04:14:58:660] [INFO] [ESBeIBFTTransferServices]:308 - Error Code : ESB007
[12/8/18 4:14:58:660 SGT] 0000006d SystemOut O [08/12/2018] [04:14:58:660] [INFO] [ESBeIBFTTransferServices]:309 - Error Message : Transaction is Rejected
[12/8/18 4:14:58:675 SGT] 0000006d SystemOut O [08/12/2018] [04:14:58:675] [INFO] [ESBeIBFTTransferServices]:328 - Reason Code : DO NOT HONOR
#2
Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.