Support #9127
SCP ID :##4829##] : KFH Online : Security Questions Different (HD00020377)
Status: | Closed - End of life cycle | Start date: | December 24, 2018 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
There is a complaint from customer claimed that security question appeared not to be the same as per customer set. We received the complaint from Contact Centre on 22/12/2018 @ 12.29 PM
Details as per below:
Customer’s Security Questions :-
1.What is your pet’s name?
2.What is your favorite teacher’s name?
3.What is your first town for first Job?
Question appeared : What is the name of the first school you attended?
Attached the user activity as extracted from IB_USER_ACTIVITY.
Logs will be shared once available.
History
#1 Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Dec 26, 2018 12:59 PM:-
Dear Shikin, As per our discussion, it is possible that customer forgot their Security Question as it have been Changed / Reset 5 times as per activity log. Kindly ask customer to retry and revert if issue still persist and provide information on where the wrong question appeared. Possibility customer saw the wrong question (previously used) in Change Security Question as the module will display Security Questions get during Login, not the newest Security Question that customer selected.
Issue closed in SCP.