Support #9127

SCP ID :##4829##] : KFH Online : Security Questions Different (HD00020377)

Added by Zahir Abd Latif over 5 years ago. Updated over 5 years ago.

Status:Closed - End of life cycleStart date:December 24, 2018
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

There is a complaint from customer claimed that security question appeared not to be the same as per customer set. We received the complaint from Contact Centre on 22/12/2018 @ 12.29 PM

Details as per below:

Customer’s Security Questions :-

1.What is your pet’s name?

2.What is your favorite teacher’s name?

3.What is your first town for first Job?

Question appeared : What is the name of the first school you attended?

Attached the user activity as extracted from IB_USER_ACTIVITY.

Logs will be shared once available.

ib_user_activity_56583.png (21.6 KB) Zahir Abd Latif, December 24, 2018 15:49

History

#1 Updated by Zahir Abd Latif over 5 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Dec 26, 2018 12:59 PM:-

Dear Shikin,

As per our discussion, it is possible that  customer  forgot their Security Question as it have been Changed / Reset 5 times as per activity log.
Kindly ask customer to retry and revert if issue still persist and provide information on where the wrong question appeared.

Possibility customer saw the wrong question (previously used) in Change Security Question 
as the module will display Security Questions get during Login, not the newest Security Question that customer selected.

Issue closed in SCP.

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