Support #9135
SCP ID :##4830##] : Unable to access IB Instance 7310, 7410 and 7510
| Status: | Closed - End of life cycle | Start date: | December 26, 2018 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
This is to formalize the issue reported around 10 am this morning where all instances having issue during login / clicked to certain module in which it is auto log out with 'Service Currently Unavailable' error
After few restart performed by server admin, only 7210 is able to access. Penril is on site to look at the problem and after a few other restart, all instances are up and able to login as well as to perform transactions.
History
#1
Updated by Yap Kah Yan over 5 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Pending bank to provide log files
#2
Updated by Yap Kah Yan over 5 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
All instance ok after restart server
#3
Updated by Yap Kah Yan over 5 years ago
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
#4
Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.