Support #9774
SCP ID :##4900##] : Error to make transaction to own Account
Status: | Closed - End of life cycle | Start date: | March 11, 2019 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Customer claimed that he unable to perform Own Account Transfer from his KFH Sure Cashline Account-i to KFH Savings Account-i.
He only managed to performed IB Fund transfer to his own account @11.24(RM1000) & 11.25 (RM1000).
Kindly assist to check on this issue & revert to us.
Details of the transaction are as follows:
Name : MOHD REDZA BIN HAMDAN
From Account No : 002141000490
To Account No : 002102029083
Error Code : P 9999
Status : Unsuccessful
Amount of fund : RM2900.00
Transaction Time : 11.16am
History
#1 Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Mar 12, 2019 04:11 PM:-
Salam Ashikin/Idris From our investigation, We found ethic core return error code -801218 when user perform own transfer. Please refer log below for details:- Log ESB Phoenix WS Received XML = <Msg><MsgHeader><ServicesID>800</ServicesID><Version>3.0</Version><TranCode>905</TranCode></MsgHeader><MsgBody><ApplType1>CK </ApplType1><AcctNo2>002102029083</AcctNo2><MannedDevice>N</MannedDevice><ISOCurrency2>MYR</ISOCurrency2><AcctType1>141</AcctType1><BranchNo>1</BranchNo><Date1>20190311</Date1><AcctNo1>002141000490</AcctNo1><TranType>1</TranType><PhoenixTC>163</PhoenixTC><Amt1>2900</Amt1><ProprietaryATM>Y</ProprietaryATM><Description>IB Fund Transfer - Own Account</Description><Reversal>N</Reversal><ISOCurrency>MYR</ISOCurrency><AcctType2>102</AcctType2><DepLoan>DP</DepLoan><Debug>0</Debug><Offline>N</Offline><ApplType2>SV </ApplType2></MsgBody></Msg> JNDI: PhoenixDS exec atm.dbo.psp_ex_main3 800,'20190311','20190311',null,'Y',null,'N','20190311111613339',null,'N','N',null,null,null,905,'MYR',null,'CK ','141','002141000490','SV ','102','002102029083',2900,null,null,null,'20190311',null,null,null,'IB Fund Transfer - Own Account',null,null,null,'3.0',1,'DP',null,null,1,null,null,null,'MYR',null,null,null,null,null,null,null,163,null,null,null,null,null,null,null,null,null,null,null,0 Return Header = {ErrorMessage=-801218, ServicesID=800, ReferenceNo=20190311111613339, Version=3.0, TranCode=905, ResponseCode=9999} <Mar 11, 2019 11:16:13 AM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg> <MsgHeader> <ErrorMessage>-801218</ErrorMessage> <ServicesID>800</ServicesID> <ReferenceNo>20190311111613339</ReferenceNo> <Version>3.0</Version> <TranCode>905</TranCode> <ResponseCode>9999</ResponseCode> </MsgHeader> <MsgBody> <Records/> </MsgBody> </Msg>>
#2 Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.