Support #9867
SCP ID :##4928##] : Unsucceful TAC request 04/02/2019
Status: | Closed - End of life cycle | Start date: | April 03, 2019 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Please help to check on the error when customer requesting TAC for FPX transaction. I have checked with iSentric and based on the logs, there is error when calling TAC module / function. Kindly revert on root cause of this issue.
Please find the logs at below path:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\02042019_ib_logs
The error highlighted by iSentric as per below:
13:21:39,453 ERROR [STDERR] my.com.kfh.error.exception.IBBusinessException:
13:21:39,454 ERROR [STDERR] at my.com.kfh.error.handler.IBErrorHandler.createBusinessException(IBErrorHandler.java:49)
13:21:39,454 ERROR [STDERR] at my.com.kfh.enterprise.services.GenericIBAuthenticationServicesImpl.userGenerateTac(GenericIBAuthenticationServicesImpl.java:277)
13:21:39,455 ERROR [STDERR] at my.com.kfh.enterprise.services.GenericIBAuthenticationServicesImpl.userGenerateTac(GenericIBAuthenticationServicesImpl.java:711)
13:21:39,455 ERROR [STDERR] at my.com.kfh.enterprise.services.ib106_utility.IBTACRequestServices.requestTAC(IBTACRequestServices.java:139)
13:21:39,455 ERROR [STDERR] at my.com.kfh.controller.actions.ib106_utility.IBTACRequestAction.execute(IBTACRequestAction.java:70)
13:21:39,455 ERROR [STDERR] at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
13:21:39,456 ERROR [STDERR] at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
13:21:39,456 ERROR [STDERR] at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
13:21:39,456 ERROR [STDERR] at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
13:21:39,456 ERROR [STDERR] at my.com.kfh.web.utils.IBActionServlet.doGet(IBActionServlet.java:63)
13:21:39,457 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
13:21:39,457 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
13:21:39,457 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
13:21:39,457 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
13:21:39,458 ERROR [STDERR] at my.com.kfh.web.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:86)
13:21:39,458 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
13:21:39,458 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
13:21:39,458 ERROR [STDERR] at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
13:21:39,459 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
13:21:39,459 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
13:21:39,459 ERROR [STDERR] at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
13:21:39,459 ERROR [STDERR] at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
13:21:39,460 ERROR [STDERR] at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:175)
13:21:39,460 ERROR [STDERR] at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
13:21:39,460 ERROR [STDERR] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
13:21:39,460 ERROR [STDERR] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
13:21:39,461 ERROR [STDERR] at org.jboss.web.tomcat.tc5.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:156)
13:21:39,461 ERROR [STDERR] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
13:21:39,461 ERROR [STDERR] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
13:21:39,461 ERROR [STDERR] at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
13:21:39,462 ERROR [STDERR] at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
13:21:39,462 ERROR [STDERR] at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
13:21:39,462 ERROR [STDERR] at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
13:21:39,462 ERROR [STDERR] at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
13:21:39,463 ERROR [STDERR] at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
13:21:39,463 ERROR [STDERR] at java.lang.Thread.run(Thread.java:595)
History
#1 Updated by Zahir Abd Latif about 5 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Apr 3, 2019 10:27 AM:-
Issue due to TAC already exist Error Code 12. Seems that user request TAC 2 times and first TAC have not expired. Kindly confirm if the user alias "q_amaria" is the reported user. nohup2 13:21:25,349 ERROR [STDERR] Apr 2, 2019 1:21:25 PM my.com.upass.UPassController GenerateTAC INFO: q_amaria SessionID=20190402131459686489 Return=0060 13:21:38,379 INFO [STDOUT] getHeader(x-forwarded-for) -- 192.198.146.173 13:21:39,196 INFO [STDOUT] ERR: Property entry not found.. 13:21:39,430 ERROR [STDERR] Apr 2, 2019 1:21:39 PM my.com.upass.UPassController GenerateTAC INFO: q_amaria SessionID=20190402131459686489 Return=*12 13:21:39,453 ERROR [STDERR] my.com.kfh.error.exception.IBBusinessException: 13:21:39,454 ERROR [STDERR] at my.com.kfh.error.handler.IBErrorHandler.createBusinessException(IBErrorHandler.java:49) 13:21:39,454 ERROR [STDERR] at my.com.kfh.enterprise.services.GenericIBAuthenticationServicesImpl.userGenerateTac(GenericIBAuthenticationServicesImpl.java:277) 13:21:39,455 ERROR [STDERR] at my.com.kfh.enterprise.services.GenericIBAuthenticationServicesImpl.userGenerateTac(GenericIBAuthenticationServicesImpl.java:711) 13:21:39,455 ERROR [STDERR] at my.com.kfh.enterprise.services.ib106_utility.IBTACRequestServices.requestTAC(IBTACRequestServices.java:139) 13:21:39,455 ERROR [STDERR] at my.com.kfh.controller.actions.ib106_utility.IBTACRequestAction.execute(IBTACRequestAction.java:70)
Kah Yan,Apr 3, 2019 12:04 PM:-
Please reconfirm on the date and timestamp of the issue. Provided logs only consist 02/04/2019 1:20:47PM user login successful.
Follow up and still no respond since Apr 3, 2019 12:04 PM:-
Issue closed in SCP.