Support #9867

SCP ID :##4928##] : Unsucceful TAC request 04/02/2019

Added by Zahir Abd Latif over 5 years ago. Updated about 5 years ago.

Status:Closed - End of life cycleStart date:April 03, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to check on the error when customer requesting TAC for FPX transaction. I have checked with iSentric and based on the logs, there is error when calling TAC module / function. Kindly revert on root cause of this issue.

Please find the logs at below path:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\02042019_ib_logs

The error highlighted by iSentric as per below:

13:21:39,453 ERROR [STDERR] my.com.kfh.error.exception.IBBusinessException:

13:21:39,454 ERROR [STDERR] at my.com.kfh.error.handler.IBErrorHandler.createBusinessException(IBErrorHandler.java:49)

13:21:39,454 ERROR [STDERR] at my.com.kfh.enterprise.services.GenericIBAuthenticationServicesImpl.userGenerateTac(GenericIBAuthenticationServicesImpl.java:277)

13:21:39,455 ERROR [STDERR] at my.com.kfh.enterprise.services.GenericIBAuthenticationServicesImpl.userGenerateTac(GenericIBAuthenticationServicesImpl.java:711)

13:21:39,455 ERROR [STDERR] at my.com.kfh.enterprise.services.ib106_utility.IBTACRequestServices.requestTAC(IBTACRequestServices.java:139)

13:21:39,455 ERROR [STDERR] at my.com.kfh.controller.actions.ib106_utility.IBTACRequestAction.execute(IBTACRequestAction.java:70)

13:21:39,455 ERROR [STDERR] at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)

13:21:39,456 ERROR [STDERR] at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)

13:21:39,456 ERROR [STDERR] at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)

13:21:39,456 ERROR [STDERR] at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)

13:21:39,456 ERROR [STDERR] at my.com.kfh.web.utils.IBActionServlet.doGet(IBActionServlet.java:63)

13:21:39,457 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:697)

13:21:39,457 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)

13:21:39,457 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

13:21:39,457 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

13:21:39,458 ERROR [STDERR] at my.com.kfh.web.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:86)

13:21:39,458 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

13:21:39,458 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

13:21:39,458 ERROR [STDERR] at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

13:21:39,459 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

13:21:39,459 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

13:21:39,459 ERROR [STDERR] at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

13:21:39,459 ERROR [STDERR] at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

13:21:39,460 ERROR [STDERR] at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:175)

13:21:39,460 ERROR [STDERR] at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)

13:21:39,460 ERROR [STDERR] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

13:21:39,460 ERROR [STDERR] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

13:21:39,461 ERROR [STDERR] at org.jboss.web.tomcat.tc5.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:156)

13:21:39,461 ERROR [STDERR] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

13:21:39,461 ERROR [STDERR] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

13:21:39,461 ERROR [STDERR] at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)

13:21:39,462 ERROR [STDERR] at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)

13:21:39,462 ERROR [STDERR] at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)

13:21:39,462 ERROR [STDERR] at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)

13:21:39,462 ERROR [STDERR] at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)

13:21:39,463 ERROR [STDERR] at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

13:21:39,463 ERROR [STDERR] at java.lang.Thread.run(Thread.java:595)

History

#1 Updated by Zahir Abd Latif about 5 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Apr 3, 2019 10:27 AM:-

Issue due to TAC already exist Error Code 12.
Seems that user request TAC 2 times and first TAC have not expired.
Kindly confirm if the user alias "q_amaria" is the reported user.

nohup2
13:21:25,349 ERROR [STDERR] Apr 2, 2019 1:21:25 PM my.com.upass.UPassController GenerateTAC
INFO: q_amaria SessionID=20190402131459686489 Return=0060
13:21:38,379 INFO  [STDOUT] getHeader(x-forwarded-for) -- 192.198.146.173
13:21:39,196 INFO  [STDOUT] ERR: Property entry not found..
13:21:39,430 ERROR [STDERR] Apr 2, 2019 1:21:39 PM my.com.upass.UPassController GenerateTAC
INFO: q_amaria SessionID=20190402131459686489 Return=*12
13:21:39,453 ERROR [STDERR] my.com.kfh.error.exception.IBBusinessException: 
13:21:39,454 ERROR [STDERR]  at my.com.kfh.error.handler.IBErrorHandler.createBusinessException(IBErrorHandler.java:49)
13:21:39,454 ERROR [STDERR]  at my.com.kfh.enterprise.services.GenericIBAuthenticationServicesImpl.userGenerateTac(GenericIBAuthenticationServicesImpl.java:277)
13:21:39,455 ERROR [STDERR]  at my.com.kfh.enterprise.services.GenericIBAuthenticationServicesImpl.userGenerateTac(GenericIBAuthenticationServicesImpl.java:711)
13:21:39,455 ERROR [STDERR]  at my.com.kfh.enterprise.services.ib106_utility.IBTACRequestServices.requestTAC(IBTACRequestServices.java:139)
13:21:39,455 ERROR [STDERR]  at my.com.kfh.controller.actions.ib106_utility.IBTACRequestAction.execute(IBTACRequestAction.java:70)

Kah Yan,Apr 3, 2019 12:04 PM:-

Please reconfirm on the date and timestamp of the issue.
Provided logs only consist 02/04/2019 1:20:47PM user login successful.

Follow up and still no respond since Apr 3, 2019 12:04 PM:-

Issue closed in SCP.

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