Support #9872

SCP ID :##4930##] : SD2391280/IM1817600# URGENT: Failed email sent out dated 3/4/2019_URGENT

Added by Zahir Abd Latif over 5 years ago. Updated over 5 years ago.

Status:Closed - End of life cycleStart date:April 04, 2019
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to check on yesterday’s epin mailer items where most of the user created/reset was ‘Failed’ to generate the email.

There is NO email notification generated as well.

List attached downloaded from RCAS Email Enquiry screen.

Please treat this issue as High priority.

RCAS FAILED.zip (134 KB) Zahir Abd Latif, April 04, 2019 11:28

History

#1 Updated by Zahir Abd Latif over 5 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • % Done changed from 0 to 100

Stephanie, Apr 4, 2019 11:44 AM:-

Issue cause by SMTP Certificate expired.
Your team need to generate new certificate and update it under 
/rcas_san/rcasEPin/Rcas_Email_Batch_Job/jdk1.8.0_181/jre/lib/security/cacerts

#2 Updated by Zahir Abd Latif over 5 years ago

  • Assignee changed from Stephanie Sufrapto to Zahir Abd Latif

#3 Updated by Zahir Abd Latif over 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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