Support #9889
SCP ID :##4938##] : failed approve ibam
| Status: | Closed - End of life cycle | Start date: | April 09, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | IBAM | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
1. when approver approve new created CA, system will keep loading for quite sometime until session expired. this happen to more than 1 user/company
2. when approve edit account hit error while performing your request
timestamp 09042019 9:30am - 9:45am
log can be found at: \\172.16.49.2\prod_logs
History
#1
Updated by Stephanie Sufrapto over 5 years ago
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
Issue cause by Lock request time out.
[4/9/19 9:44:22:355 SGT] 00000022 SystemOut O [09/04/2019] [09:44:22:339] [ERROR] [IBSSLoggerBase]:242 - could not insert: [net.penril.bib.core.BibUser]
org.hibernate.exception.SQLGrammarException: could not insert: [net.penril.bib.core.BibUser]
at org.hibernate.exception.SQLStateConverter.convert(SQLStateConverter.java:90)
at org.hibernate.exception.JDBCExceptionHelper.convert(JDBCExceptionHelper.java:66)
Caused by:
com.microsoft.sqlserver.jdbc.SQLServerException: Lock request time out period exceeded.
Zahir, Kindly close this issue
we will combine the issue with : BIB & IBAM experiencing system slowness due to Lock request time out period exceeded
#2
Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.