Support #9915
SCP ID :##4948##] : Unable to Add any Bank Account as Favorite for Instant Transfer
| Status: | Closed - End of life cycle | Start date: | April 19, 2019 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
We received complaint from customer he unable to add any Bank Account as Favorite for Instant Transfer.
Details as below
Date & Time : 19/04/2019 @ 11.55 am – 12.05 pm
Bene Account Number :
· RHB ACC NO 10102600880229 (SA)
· BANK ISLAM 01032020314041 (SA)
I will forward the log files once i received from the Server team.
History
#1
Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Apr 22, 2019 11:31 AM:-
Salam Shahrul / Roslan
From our investigation. we notice power card return response code -1. The difference between request add fav IBFT and open IBFT is amount and from account. Amount is default to 1 for add fav. From account is from user account list. Please refer below log for details.
**We cannot find account 01032020314041 from log file.
From Add Fav IBFT
11:51:34,604 INFO [STDOUT] Begin Account Enquiry..............................
11:51:34,849 INFO [STDOUT] Request Msg: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><hpsService xmlns="http://hps.ws.service/"><login xmlns="">kfhib</login><passwd xmlns="">kfh1234</passwd><functionName xmlns="">IB_ACCOUNT_INQUIRY</functionName><args xmlns=""><ns1:String xmlns:ns1="http://hps.ws.service/types/">104464</ns1:String><ns2:String xmlns:ns2="http://hps.ws.service/types/">010106006636</ns2:String><ns3:String xmlns:ns3="http://hps.ws.service/types/">10102600880229</ns3:String><ns4:String xmlns:ns4="http://hps.ws.service/types/">1</ns4:String><ns5:String xmlns:ns5="http://hps.ws.service/types/">564160</ns5:String><ns6:String xmlns:ns6="http://hps.ws.service/types/"></ns6:String><ns7:String xmlns:ns7="http://hps.ws.service/types/"></ns7:String><ns8:String xmlns:ns8="http://hps.ws.service/types/"></ns8:String></args></hpsService></soapenv:Body></soapenv:Envelope>
11:51:34,874 INFO [STDOUT] Response Msg = <HPSRESULT><RETURN_STATUS>-2</RETURN_STATUS><p_benef_name>null</p_benef_name><p_error_code>-10</p_error_code><p_response_code>-1</p_response_code></HPSRESULT>
11:51:35,037 INFO [STDOUT] End Account Enquiry................................
From Open IBFT
11:31:42,880 INFO [STDOUT] Begin Account Enquiry..............................
11:31:44,414 INFO [STDOUT] Request Msg: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><hpsService xmlns="http://hps.ws.service/"><login xmlns="">kfhib</login><passwd xmlns="">kfh1234</passwd><functionName xmlns="">IB_ACCOUNT_INQUIRY</functionName><args xmlns=""><ns1:String xmlns:ns1="http://hps.ws.service/types/">104464</ns1:String><ns2:String xmlns:ns2="http://hps.ws.service/types/">010142003210</ns2:String><ns3:String xmlns:ns3="http://hps.ws.service/types/">10102600880229</ns3:String><ns4:String xmlns:ns4="http://hps.ws.service/types/">1000.00</ns4:String><ns5:String xmlns:ns5="http://hps.ws.service/types/">564160</ns5:String><ns6:String xmlns:ns6="http://hps.ws.service/types/"></ns6:String><ns7:String xmlns:ns7="http://hps.ws.service/types/"></ns7:String><ns8:String xmlns:ns8="http://hps.ws.service/types/"></ns8:String></args></hpsService></soapenv:Body></soapenv:Envelope>
11:31:44,445 INFO [STDOUT] Response Msg = <HPSRESULT><RETURN_STATUS>0</RETURN_STATUS><p_benef_name>ROBERT NG</p_benef_name><p_error_code>null</p_error_code><p_response_code>000</p_response_code></HPSRESULT>
11:31:44,546 INFO [STDOUT] End Account Enquiry................................
#2
Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.