Support #9919
SCP ID :##4952##] : 20190425/PROD/RCMS/MY/MYDAYACOPS/Did not Receive SMS for Password Reset/2019CS00534
| Status: | Closed - End of life cycle | Start date: | April 25, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please assist to check issue. There are 3 customers reported that they did not received SMS for password reset.
User Id:
MYDAYACOPS2A
MYSYMPH13A
MYSTERLING1M
Kindly find the logs as attached at email SCP.
History
#1
Updated by Ngoh Chee Onn over 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Pending customer feedback to check on the MGC SMS table and SMS cron job to send out SMS. IB log show no issue on the send SMS notification services.
Thank you
#2
Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.