Support #9937
SCP ID :##4967##] : Unable to access internet banking login
| Status: | Closed - End of life cycle | Start date: | May 07, 2019 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Received complaint from customer that she unable to access internet banking account due to inactivity for more than 180 days. She tried to reset the password several attempts but were not successful with the following message “Wrong user name or password”.
Then, she got error message “You have reached the maximum number of password attempts. For security reasons, your KFH online account has been blocked. For assistance, please call our contact centre hotline”.
She also added, she not being able to login with the changed password.
Her account and other relevant details as below:
Id: desteh69
Account: 011106006069
Date/Time : 5-May-2019, 11.00 PM - 12.00 AM
6-May-2019, 12 AM- 7AMHistory
#1
Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, May 13, 2019 09:33 AM:-
Kindly check with both user if they input the correct combination (alphabet and numeric) for the password field. As per last email at 8th May, desteh69 was locked due to wrong password, exceed 3 times
Issue closed in SCP.