Support #9950
SCP ID :##4982##] : IBG - KFH Libshara Account - Account Not Found
| Status: | Closed - End of life cycle | Start date: | May 21, 2019 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY IBG | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
We received complaint from customer unable to receive fund via IBG to KFH Libshara Account.
Please assist this case urgently since this is for her salary and need the fund urgently.
Account No.
: 006142003183
Transaction Date & Time
: 17/5/2019 @ 9:15am
Originating Fi
: PUBLIC BANK
Transfer Mode
: IBG
1. She has checked with Public Bank they claimed that KFH had rejected the transaction.
2. Checked in CORUS, the transaction rejected due to Account Not Found. (confirmed correct account number entered).
History
#1
Updated by Ngoh Chee Ping over 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
- % Done changed from 0 to 100
This issue should be resolve after added libshara account type into ibgcore >> setting.properties
#2
Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.