Support #9963
SCP ID :##4990##] : CMS Transaction - Unsuccesful - account deducted
| Status: | Closed - End of life cycle | Start date: | May 30, 2019 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Received complaint from customer regarding CMS IBG transaction. The system pop up unsuccessful transactions but the amount still deducted from customer account.
Details
date& time : 21 May 2019, 11:54am
amount : 10,000
status : Unsuccessful
History
#1
Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, May 30, 2019 05:05 PM:-
Dear Shahrul,
This is related to issue [Request ID :##4913##] : status at CMS shows unsuccessful, however, IBG shows accepted (successful)
Kindly find the patch in \\10.20.8.35\Internet Banking\20190404_4913_cms_ibg
kfhib04-BIBSystem_bv_framework2.log@2019-05-21
11:55:42,300 INFO [STDOUT] kfhonline@kfh.com.my, DZIGNO@HOTMAIL.COM, KFH Online Banking Interbank Transfer (IBG), 175.143.80.24, OK
11:55:42,433 INFO [STDOUT] print out missing receipt because failed sequence id
11:55:42,433 INFO [STDOUT] Sequence receipt : 2
11:55:42,433 INFO [STDOUT] TransID : 201905210000607039
11:55:42,433 INFO [STDOUT] RowName : Beneficiary's Name
11:55:42,434 INFO [STDOUT] RowValue : DZIGNO INTERIOR DESIGN
11:55:42,434 INFO [STDOUT] TranDate : Tue May 21 11:55:40 MYT 2019
11:55:42,442 ERROR [STDERR] my.com.kfhbib.error.exception.IBServiceException:
11:55:42,444 ERROR [STDERR] at my.com.kfhbib.error.handler.IBErrorHandler.createServiceException(IBErrorHandler.java:172)
11:55:42,444 ERROR [STDERR] at my.com.kfhbib.enterprise.services.BIBUtils.loopIntoReceiptDetails(BIBUtils.java:1316)
11:55:42,445 ERROR [STDERR] at my.com.kfhbib.enterprise.services.bib104_fundtransfer.interbank.IBInterbankTransferResultsServices.executeTransaction(IBInterbankTransferResultsServices.java:1217)
kfhib03 - BIBSystem_fpx_bv_framework1.log@2019-05-29
2019/05/30 12:12:11:500 ERROR kfhbib.enterprise.services.BIBUtils: Error code : 0000
2019/05/30 12:12:11:500 ERROR kfhbib.enterprise.services.BIBUtils: Error details : Index: 2, Size: 1
Exception class : java.util.ArrayList, class method : add, line number : 368java.util.ArrayList.add(ArrayList.java:368)
my.com.kfhbib.enterprise.services.BIBUtils.loopIntoReceiptDetails(BIBUtils.java:1294)
my.com.kfhbib.enterprise.services.bib104_fundtransfer.interbank.IBInterbankTransferResultsServices.executeTransaction(IBInterbankTransferResultsServices.java:1217)
my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeTransaction(IBCheckerResultsServices.java:460)
my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeVerification(IBCheckerResultsServices.java:271)
my.com.kfhbib.controller.actions.bib108_checker_maker.IBCheckerResultsAction.execute(IBCheckerResultsAction.java:180)
#2
Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.