Support #9973
SCP ID :##5002##] : Unable to Locate transaction : FTT DATED 3 JUNE 2019 : IB 311013
| Status: | Closed - End of life cycle | Start date: | June 17, 2019 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY CORUS | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
We received another complaint regarding issue unable to locate transaction in BVMC and Corus labuan
Details as below
- transaction time : 3'6'2019, 12:06:19 PM
- from account no : 888305003709
- rim no : 235
Kindly assist urgently
History
#1
Updated by Zahir Abd Latif about 5 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Jun 18, 2019 06:14 PM:-
From our investigation, we unable to trace any error at log file at the reported transaction time. We suspect this is intermittent issue due to unstable server. This is cause data unable to insert to database and not return error to system.
Issue closed in SCP.