Support #9989
[SCP ID :##5015##] : Transaction errors
Status: | Closed - End of life cycle | Start date: | June 28, 2019 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi Hafiz,
Kindly attend below request.
Customer just made two remittance transactions – refer to the attachment. One of them says “unsuccessful”, and the other says “successful” but haven’t received the confirmation e-mail usually receive. Please figure out the problems and let us know of the solution ASAP. Log files : \\10.20.8.35\Internet Banking\IB_Issues_and_Logs\28062019_ib_logs
Thank you.
History
#1 Updated by Yap Kah Yan about 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
Transaction unsuccessful due to not able to get charges collection account number. No solution to be provided as it is intermittent.
Both issue found in bv_framework_3
Registered third party:
30/05/2019 - Successful. No beneficiary email in the database.
27/06/2019 - Unsuccessful is due to error when getting charges collection account. Unsuccessful transaction will not send email.
2019/06/27 13:50:59:256 INFO com.kfhbib.web.utils: INFO : SendMail Info *** - kfhonline@kfh.com.my, Kay.ahmad@artisani.my, Transaction Process Alert: Pending Approval, 202.186.81.220, OK
2019/06/27 13:51:02:100 ERROR services.bib104_fundtransfer.thirdparty.IB3rdPartyTransferResultsServices: Failed Transaction . Error message[java.lang.NullPointerException
at my.com.kfhbib.hibernate.utils.HibernateDBUtils.getCollectionAccNo(HibernateDBUtils.java:353)
at my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNoWithoutBV(BIBUtils.java:2013)
at my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNo(BIBUtils.java:2018)
at my.com.kfhbib.enterprise.services.GenericESBServicesImpl.thirdPartyTransferWithCharges(GenericESBServicesImpl.java:2295)
at my.com.kfhbib.enterprise.services.bib104_fundtransfer.thirdparty.IB3rdPartyTransferResultsServices.executeTransaction(IB3rdPartyTransferResultsServices.java:524)
FTT Transaction:
2019/06/26 20:37:19:868 ERROR services.bib104_fundtransfer.ftt.IBFttResultsServices: Error code : 0000
2019/06/26 20:37:19:868 ERROR services.bib104_fundtransfer.ftt.IBFttResultsServices: Error details : null
Exception class : my.com.kfhbib.hibernate.utils.HibernateDBUtils, class method : getCollectionAccNo, line number : 353my.com.kfhbib.hibernate.utils.HibernateDBUtils.getCollectionAccNo(HibernateDBUtils.java:353)
my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNoWithoutBV(BIBUtils.java:2013)
my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNo(BIBUtils.java:2018)
my.com.kfhbib.enterprise.services.GenericESBServicesImpl.foreignFundTransfer(GenericESBServicesImpl.java:1549)
my.com.kfhbib.enterprise.services.bib104_fundtransfer.ftt.IBFttResultsServices.executeTransaction(IBFttResultsServices.java:688)
my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeTransaction(IBCheckerResultsServices.java:455)
my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeVerification(IBCheckerResultsServices.java:272)
my.com.kfhbib.controller.actions.bib108_checker_maker.IBCheckerResultsAction.execute(IBCheckerResultsAction.java:172)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
#2 Updated by Zahir Abd Latif about 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.