B - Production Support » KFH Support

August 09, 2011

09:32 Task #1097 (Work Completed-End life cycle): CASE: HD00011618 - iPAY (IBFT) error

In our log file there is no log of communication between IB and PowerCard, seems it was connection issue when doing v... Sarinah Darsy

09:29 Task #1097 (Work Completed-End life cycle): CASE: HD00011618 - iPAY (IBFT) error

Error is iPAY unabble to retrieve info.
message error display at IB is 'The selected bank does not recognize the spe... Sarinah Darsy

09:25 Task #1068 (Development / Work In Progress): CASE: HD0001556 - OTC IBG - Batu Pahat failed

This issue caused from getAcctType() issue from account no of branch Batu Pahat.
Need to fix the CR new SP get Branc... Sarinah Darsy

July 29, 2011

15:17 Task #1068 (Closed - End of life cycle): CASE: HD0001556 - OTC IBG - Batu Pahat failed

Dear Penril/IT,
Pls chk how come this tranx RM60,000 failed due to insuff funds but as per Phx, available is RM13... Sarinah Darsy

July 27, 2011

18:04 Task #1064 (Pending Customer Feedback): Case ID: HD00011535 - Approve Corus CMS user

Already revert to user on the table column size problem.
After changes on table column size made, User need to re-... Sarinah Darsy

16:17 Task #1064: Case ID: HD00011535 - Approve Corus CMS user

I test at development, creating one user on CORUS using the same data given by user.
When approving, it return me se... Sarinah Darsy

15:07 Task #1064 (Development / Work In Progress): Case ID: HD00011535 - Approve Corus CMS user

Added Print Screen for the issue.
Sarinah Darsy

12:02 Task #1064 (Closed - End of life cycle): Case ID: HD00011535 - Approve Corus CMS user

APPROVING CMS USER FOR THIS PARTICULAR COMPANY GET ERROR MESSAGE "SERVICE CURRENTLY UNAVAILABLE". TRIED 3 TIMES BUT S... Sarinah Darsy

July 25, 2011

14:48 Support #1005: BV Instance of Machine 2 dependence on Machine 1

Just remember that Oracle Db is installed in the same server (Machine A), hence unable to simulate unless the DB serv... Ahmad Hazri

14:41 Support #1005: BV Instance of Machine 2 dependence on Machine 1

Currently doing testing.
* Unplug Machine A network cable (to simulate the Power Off)
* Start Bv_framework2 or Bv_fr... Ahmad Hazri

14:39 Support #1005: BV Instance of Machine 2 dependence on Machine 1

Upfate from Micheal;... Ahmad Hazri

July 21, 2011

22:44 Support #1005: BV Instance of Machine 2 dependence on Machine 1

*+Simulation+:*
I configured 2 machine for clustering with 4 instances:
*Machine A:*
bv_framework0
bv_framework... Ahmad Hazri

22:24 Support #1005: BV Instance of Machine 2 dependence on Machine 1

Cloning - done
BV Clustering - done
Ahmad Hazri

July 15, 2011

03:09 Support #1005: BV Instance of Machine 2 dependence on Machine 1

currently cloning PSDEV-1 Ahmad Hazri

03:08 Support #1005: BV Instance of Machine 2 dependence on Machine 1

*+New Plan:+*
Configure another machine @Site for clustering with existing Dev server to simulate the issue.
*+Ma... Ahmad Hazri

02:58 Support #1004 (Closed - End of life cycle): KFHIB03 and KFHIB04 server issue

Ahmad Hazri

02:57 Support #1004: KFHIB03 and KFHIB04 server issue

>KFHIB03 System Board - replaced.
>Firmware upgraded.
>Machine/Server tested with rebooting the machine few times
... Ahmad Hazri