B - Production Support » KFH Support

May 08, 2018

15:25 Support #8461 (Work Completed-End life cycle): SCP ID :##4563##] : KFH Kuwait: Net Profit for KFH...

Anonymous

12:31 Support #8433 (Closed - End of life cycle): [SCP ID :##4542 ##] :URGENT : CMS | Pending Approval |

Issue closed in SCP. Zahir Abd Latif

12:28 Support #8449 (Closed - End of life cycle): [SCP ID :##4550##] : Unknown user appears in Corpora...

Issue closed in SCP. Zahir Abd Latif

11:31 Support #8408 (Work Completed-End life cycle): SCP ID :##4528##] : Libshara Draw Document

Anonymous

10:15 Support #8460 (Internal Testing): [SCP ID :##4562##] : Bulk Payment Error

Root Caused:
BIB
The bulk payment transaction is successfully save all the records into bulk payment execution tabl... Ngoh Chee Ping

09:36 Support #8461 (Work Completed-End life cycle): SCP ID :##4563##] : KFH Kuwait: Net Profit for KFH...

Hi,
Kindly attend below request:
Please upload the media release below to the Press Release - 2018 page (screen... Zahir Abd Latif

May 07, 2018

11:45 Support #8449 (Pending Customer Feedback): [SCP ID :##4550##] : Unknown user appears in Corporat...

Chee Ping, May 3, 2018 09:21 AM:-... Zahir Abd Latif

11:04 Support #8433 (Pending Customer Feedback): [SCP ID :##4542 ##] :URGENT : CMS | Pending Approval |

Hafiz, Apr 26, 2018 01:43 PM:-
Salam Ashikin/Shahrul
Please change payment_date (past date) from table bib_bulk... Zahir Abd Latif

09:44 Support #8348 (Closed - End of life cycle): SCP ID :##4488##] : DESKMATE - Staff Financing

Issue closed in SCP. Zahir Abd Latif

09:43 Support #8400 (Closed - End of life cycle): SCP ID :##4524##] : Performance Management Calendar 2018

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:41 Support #8339 (Closed - End of life cycle): SCP ID :##4484##] : Change the creating footstep 4 Qu...

Issue closed in SCP. Zahir Abd Latif

09:40 Support #8407 (Closed - End of life cycle): SCP ID :##4527##] : Libshara Draw TnC and Libshara TnC

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:39 Support #8406 (Closed - End of life cycle): SCP ID :##4526##] : Nurashikin Zahirudin deskmate pr...

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:37 Support #8456 (Closed - End of life cycle): [SCP ID :##4559##] : KFH Malaysia Annual Report Year...

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:36 Support #8451 (Closed - End of life cycle): [SCP ID :##4552 ##] : PF and Cashline Campaign and ...

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:35 Support #8450 (Closed - End of life cycle): [SCP ID :##4551##] : Remove CNY Campaign from KFH Ma...

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:34 Support #8443 (Closed - End of life cycle): [SCP ID :##4546##] : Creating Footstep Newsletter

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:33 Support #8437 (Closed - End of life cycle): [SCP ID :##4544 ##] : Performance Management Calendar...

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:32 Support #8430 (Closed - End of life cycle): [SCP ID :##4541##] : Jompay Campaign

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:29 Support #8424 (Closed - End of life cycle): [SCP ID :##4539##] : KFH VISA Debit Card-i - BIG Than...

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:29 Support #8419 (Closed - End of life cycle): [SCP ID :##4535##] : JOMPay Nationwide Campaign 2018

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:28 Support #8417 (Closed - End of life cycle): [SCP ID :##4533##] : Digi Postpaid on corporate website

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:27 Support #8418 (Closed - End of life cycle): [SCP ID :##4534##] : Libshara Grand Draw Winners Anno...

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:16 Support #8367: SCP ID :##4501##] : Retagged Token Issue

Irwan Syah Shaik Mansoor, May 4, 2018 08:49 AM:-
Hi Shikin,
Please be informed that the token has been assigned ... Zahir Abd Latif

May 04, 2018

21:36 Support #8460 (Closed - End of life cycle): [SCP ID :##4562##] : Bulk Payment Error

Hi Chee Ping
Kindly attend this case... Ahmad Hazri

May 03, 2018

15:55 Support #8457 (Closed - End of life cycle): SCP ID :##4558##] : To mask KFHOnline Account No

Hafiz
Kindly attend this case.... Ahmad Hazri

14:44 Support #8456: [SCP ID :##4559##] : KFH Malaysia Annual Report Year 2017

HI Athira
Kindly attend this... Ahmad Hazri

14:43 Support #8456 (Closed - End of life cycle): [SCP ID :##4559##] : KFH Malaysia Annual Report Year...

Ahmad Hazri

May 02, 2018

15:12 Support #8451 (Closed - End of life cycle): [SCP ID :##4552 ##] : PF and Cashline Campaign and ...

Hi Athira,
Kindly attend below request.... Nurul Akmal

April 30, 2018

18:09 Support #8450 (Closed - End of life cycle): [SCP ID :##4551##] : Remove CNY Campaign from KFH Ma...

To remove the campaign.
Ahmad Hazri

16:02 Support #8449 (Closed - End of life cycle): [SCP ID :##4550##] : Unknown user appears in Corpora...

Hi Amy, Please help look at this urgently... Ahmad Hazri

09:50 Support #8448 (Closed - End of life cycle): [SCP ID :##4549##] : UNABLE TO ACTIVATE CUSTOMER KFH ...

Hafiz
Kindly attend this case:... Ahmad Hazri

April 26, 2018

11:50 Support #8443 (Closed - End of life cycle): [SCP ID :##4546##] : Creating Footstep Newsletter

Hi Athira,
Kindly attend below request.... Nurul Akmal

April 25, 2018

16:07 Support #8437 (Closed - End of life cycle): [SCP ID :##4544 ##] : Performance Management Calendar...

Hi Athira,
Kindly attend below request.... Nurul Akmal

14:07 Support #8433 (Closed - End of life cycle): [SCP ID :##4542 ##] :URGENT : CMS | Pending Approval |

Hi Hafiz,
Kindly attend below request.... Nurul Akmal

11:29 Support #8430 (Closed - End of life cycle): [SCP ID :##4541##] : Jompay Campaign

Hi Athira,
Kindly attend below request.... Nurul Akmal

April 24, 2018

16:17 Support #8424 (Closed - End of life cycle): [SCP ID :##4539##] : KFH VISA Debit Card-i - BIG Than...

Hi Athira,
Kindly attend below request.... Nurul Akmal

April 23, 2018

17:59 Support #8419 (Closed - End of life cycle): [SCP ID :##4535##] : JOMPay Nationwide Campaign 2018

Hi Athira,
Kindly attend below request.... Nurul Akmal

16:53 Support #8418 (Closed - End of life cycle): [SCP ID :##4534##] : Libshara Grand Draw Winners Anno...

Hi Athira,
Kindly attend below request.... Nurul Akmal

14:43 Support #8417 (Closed - End of life cycle): [SCP ID :##4533##] : Digi Postpaid on corporate website

Hi Athira,
Kindly attend below request.
Please update the Digi Postpaid on corporate Website as follows:
... Nurul Akmal

April 20, 2018

17:47 Support #8408 (Work Completed-End life cycle): SCP ID :##4528##] : Libshara Draw Document

Hi,
Kindly attend below request:
Kindly update the draw document as follows :
!https://support.penril.net/inli... Zahir Abd Latif

15:01 Support #8407 (Closed - End of life cycle): SCP ID :##4527##] : Libshara Draw TnC and Libshara TnC

Hi,
Kindly attend below request:
Kindly update the Libshara Draw TnC and Libshara TnC in corporate webiste as fol... Zahir Abd Latif

11:56 Support #8406 (Closed - End of life cycle): SCP ID :##4526##] : Nurashikin Zahirudin deskmate pr...

Hi,
Kindly attend below request:
Kindly move the Nurashikin Zahirudin details from Corporate Banking to Treasu... Zahir Abd Latif

April 19, 2018

15:36 Support #8391 (Work Completed-End life cycle): SCP ID :##4517##] : Libshara Page Updates

Anonymous

15:36 Support #8385 (Work Completed-End life cycle): SCP ID :##4511##] : Mark Peile's profile

Anonymous

15:35 Support #8386 (Work Completed-End life cycle): SCP ID :##4512##] : Hazran's profile

Anonymous

15:35 Support #8392 (Work Completed-End life cycle): SCP ID :##4518##] : Remove current content in "Pro...

Anonymous

15:34 Support #8394 (Work Completed-End life cycle): SCP ID :##4519##] : MyDebit Burger King

Anonymous

15:33 Support #8396 (Work Completed-End life cycle): SCP ID :##4521##] : URGENT: BANK NEGARA TO CHECK -...

Anonymous

15:07 Support #8400 (Closed - End of life cycle): SCP ID :##4524##] : Performance Management Calendar 2018

Hi,
Kindly attend below request:
Kindly upload the Performance Management Calendar 2018 at Deskmate as follows :
... Zahir Abd Latif

11:50 Support #8398 (Closed - End of life cycle): SCP ID :##4523##] : Vasco Token Upload

Hi,
Kindly attend below request:
Received a request from Corporate Banking to upload Vasco Token DPX file as they... Zahir Abd Latif

11:43 Support #8397 (Closed - End of life cycle): SCP ID :##4522##] : Disable Libshara Link

Hi,
Kindly attend below request:
There is a request from Corporate Comm team to disable the Libshara link. Below ... Zahir Abd Latif

10:49 Support #8396 (Work Completed-End life cycle): SCP ID :##4521##] : URGENT: BANK NEGARA TO CHECK -...

Hi,
Kindly attend below request:
Please update the Mplus Rate, which you may find the link by simply clicking HER... Zahir Abd Latif

April 18, 2018

16:17 Support #8394 (Work Completed-End life cycle): SCP ID :##4519##] : MyDebit Burger King

Hi,
Kindly attend below request:
Kindly move the Buger King MyDebit campaign to latest promotion site in corporat... Zahir Abd Latif

09:49 Support #8390 (Closed - End of life cycle): SCP ID :##4516##] : Libshara PDS update

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:48 Support #8388 (Closed - End of life cycle): SCP ID :##4514##] : February and March Libshara Winne...

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:48 Support #8387 (Closed - End of life cycle): SCP ID :##4513##] : Mark Peile's profile - deskmate

Done by Athira.
Issue closed in SCP. Zahir Abd Latif

09:43 Support #8368 (Pending Customer Feedback): SCP ID :##4502##] : CMS PROBLEM - UNABLE TO APPROVE F...

Pending log file.
Already remind to Shahrul/Norashikin. Zahir Abd Latif

09:41 Support #8367 (Closed - End of life cycle): SCP ID :##4501##] : Retagged Token Issue

Issue closed in SCP. Zahir Abd Latif

09:37 Support #8392 (Work Completed-End life cycle): SCP ID :##4518##] : Remove current content in "Pro...

Hi,
Kindly attend below request:
Please remove the content shown in the image below:
Page URL: https://www.kf... Zahir Abd Latif

09:05 Support #8391 (Work Completed-End life cycle): SCP ID :##4517##] : Libshara Page Updates

Hi,
Kindly attend below request:
Kindly update the Libshara information page in the corporate website as follows ... Zahir Abd Latif

April 17, 2018

15:50 Support #8390 (Closed - End of life cycle): SCP ID :##4516##] : Libshara PDS update

Hi,
Kindly attend below request:
Kindly update Libshara PDS in corporate website as follows:
Website URL : htt... Zahir Abd Latif

12:27 Support #8388 (Closed - End of life cycle): SCP ID :##4514##] : February and March Libshara Winne...

Hi,
Kindly attend below request:
Please asisst us on the Libshara updates as follows:
1)Kindly remove the Libs... Zahir Abd Latif

09:14 Support #8356 (Closed - End of life cycle): SCP ID :##4494##] : kfhib04 - amber light appeared

Munidevan A/L Rajakumaran, Apr 16, 2018 10:36 AM:-... Zahir Abd Latif