Support #8460
[SCP ID :##4562##] : Bulk Payment Error
| Status: | Closed - End of life cycle | Start date: | May 04, 2018 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi Chee Ping
Kindly attend this case
Dear Penril; Please help to check on the unsuccesful intra bulk transfer however customer account has been debited. Kindly investigate and please note this issue is high severity. We have prepared the logs at below path: \\10.20.8.35\Internet Banking\IB_Issues_and_Logs\04052018_ib_logs Below is the details: Transaction date = 04/05/2018 @ 16:52 Approved date = 04/05/2018 @ 16:55 Batch id = 201805040000454389 From account no = 004141000079 Amount = 23041.34 Kindly revert on the finding.
History
#1
Updated by Ngoh Chee Ping over 6 years ago
- Status changed from New - Begin Life Cycle to Internal Testing
- Assignee changed from Ngoh Chee Ping to Hafizudin MD
- % Done changed from 0 to 100
Root Caused:
BIB
The bulk payment transaction is successfully save all the records into bulk payment execution table. But the transaction status is override to "Unsuccessful" when there is an unknown error happen after save all records into bulk payment execution table.
The unknown error does not log into log file.
Bulk Payment Engine
Just pickup the records from bulk payment execution table without cross check the transaction status in transaction history table. That is the reason why the bulk transactions still will execute even the transaction status is unsuccessful but the record had been insert into bulk payment execution table.
Solution:
BIB
Enhance the approver process to not override the transaction status to "Unsuccessful", if there is any unknown error happen.
Add in the logging of the unknown error into log file.
Bulk Payment Engine
Enhance bulk payment engine to cross check the transaction status in transaction history table. If the status not equal to "Accepted", will not execute the bulk transaction even the records is stored in the execution table.
#2
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Internal Testing to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
Lizahwati, May 15, 2018 08:33 PM:-
We have done on the Internal Testing. You may get the patch from below path:- \\10.20.8.35\Internet Banking\20180507_4562-Bulk_Payment_Error
#3
Updated by Zahir Abd Latif over 6 years ago
Issue closed in SCP.
#4
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle