B - Production Support » KFH Support

January 04, 2023

17:55 Support #13378 (Closed - End of life cycle): [SCP ID :##6565##] : IBG Transaction Failed

Hi,
Kindly attend below request:-
Transaction enable in IBG but 1 customer failed to receive the transaction.
At... Zahir Abd Latif

17:52 Support #13377 (Closed - End of life cycle): [SCP ID :##6564##] : Deskmate :January Buzz & Staff ...

Hi,
Kindly attend below request:-
1) Please upload the 2023 January Issue of KFHMB Buzz.
Please use the link b... Zahir Abd Latif

11:27 Support #13376 (Closed - End of life cycle): [SCP ID :##6562##] : Deskmate Staff Directory : Staf...

Hi,
Kindly attend below request:-
Please upload the following staff detail to the staff directory:
Staff ID ... Zahir Abd Latif

December 29, 2022

15:28 Support #13354 (Closed - End of life cycle): [SCP ID :##6540##] : SMS PIN issue

Kah Yan, Dec 13, 2022:-
Please find the patch at \\10.20.8.35\Internet Banking\20221213_SMS_WebService_Fixes
Co... Zahir Abd Latif

15:08 Support #13369 (Closed - End of life cycle): [SCP D :##6554##] : Deskmate :Staff Directory end of...

Done by Kah Yan.
Issue closed in SCP. Zahir Abd Latif

15:07 Support #13364 (Closed - End of life cycle): [SCP ID :##6549##] : Deskmate Staff Directory : Sta...

Done by Kah Yan.
Issue closed in SCP. Zahir Abd Latif

15:06 Support #13359 (Closed - End of life cycle): [SCP ID :##6544##] : Deskmate : Payroll 2023

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

15:05 Support #13349 (Closed - End of life cycle): [SCP ID :##6537##] : Deskmate :Staff Directory amend...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

15:05 Support #13346 (Closed - End of life cycle): [SCP ID :##6534##] : Deskmate :

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

15:04 Support #13344 (Closed - End of life cycle): [SCP ID :##6533##] : Deskmate Staff Directory : Staf...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

15:03 Support #13340 (Closed - End of life cycle): [SCP ID :##6529##] : KFHMB BUZZ: November

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

15:01 Support #13335 (Closed - End of life cycle): [SCP ID :##6526##] : Deskmate :Staff Directory (24/1...

Done by Hafiz.
All tasks are completed except asyraf (picture is not provided).
Issue closed in SCP. Zahir Abd Latif

15:00 Support #13321 (Closed - End of life cycle): [SCP ID :##6516##] : Deskmate :Staff Photo

Done by Hafiz.
Issue closed in SCP.
Zahir Abd Latif

14:59 Support #13311 (Closed - End of life cycle): [SCP ID :##6512##] : Deskmate :Staff Directory (Oper...

Done by Hafiz.
Issue closed in SCP.
Zahir Abd Latif

14:58 Support #13304 (Closed - End of life cycle): [SCP ID :##6505##] : Deskmate :Staff Directory (03/1...

Done by Hafiz.
Issue closed in SCP.
Zahir Abd Latif

14:56 Support #13301 (Closed - End of life cycle): [SCP ID :##6502##] : Deskmate :Staff Directory (28/...

Done by Hafiz.
Issue closed in SCP.
Zahir Abd Latif

14:55 Support #13299 (Closed - End of life cycle): [SCP ID :##6500##] : KFHMB BUZZ: October

Done by Hafiz.
Issue closed in SCP.
Zahir Abd Latif

December 28, 2022

10:15 Support #13369 (Closed - End of life cycle): [SCP D :##6554##] : Deskmate :Staff Directory end of...

Hi,
Kindly attend below request:-
Please remove the following staff details from the directory:
No.
Staff... Zahir Abd Latif

December 22, 2022

14:45 Support #13366 (Closed - End of life cycle): [SCP ID :##6551##] : IBG Server out of memory

Hi,
Kindly attend below request:-
Please further investigate as we notice IBG server will have the issue of "perm... Zahir Abd Latif

December 21, 2022

16:56 Support #13364 (Closed - End of life cycle): [SCP ID :##6549##] : Deskmate Staff Directory : Sta...

Hi,
Kindly attend below request:-
Please update the deskmate as follows:
1) Remove the following staff from ... Zahir Abd Latif

December 19, 2022

17:22 Support #13359 (Closed - End of life cycle): [SCP ID :##6544##] : Deskmate : Payroll 2023

Hi,
Kindly attend below request:-
Please update the 2022 Payroll table with the latest 2023 table as follows:
... Zahir Abd Latif

December 15, 2022

16:30 Support #13356 (Closed - End of life cycle): [SCP ID :##6542##] : KFHOnline Result Page Delay

Hi,
Kindly attend below request:-
Please help to check on the delay for the KFHOnline result page. Seems like pro... Zahir Abd Latif

December 13, 2022

15:03 Support #13354 (Closed - End of life cycle): [SCP ID :##6540##] : SMS PIN issue

Hi,
Kindly attend below request:-
Please help to check on no SMS PIN received after the deployment of SMS TLS1.2 ... Zahir Abd Latif

December 07, 2022

09:34 Support #13349 (Closed - End of life cycle): [SCP ID :##6537##] : Deskmate :Staff Directory amend...

Hi,
Kindly attend below request:-
Please amend the following staff to their respective department/unit as follows... Zahir Abd Latif