Support #10113
[SCP ID :##5072##] : Bernas cannot approve transaction
| Status: | Work Completed-End life cycle | Start date: | August 14, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Bernas cannot approve transaction, bib log file provided.
History
#1
Updated by Stephanie Sufrapto about 5 years ago
- Status changed from New - Begin Life Cycle to User Acceptance Test
- % Done changed from 0 to 100
15/09/2019
Today there is server issue both App server 1 and App Server 2.
App server 1 happen at 14/08/2019 5:40 PM and 15/08/2019 4:50 PM
App server 2 happen at 15/08/2019 12.50 PM
From investigation, Issue happen at App server 1 and App server 2 is different from error message we saw from the log file.
Issue in App server 1 is cause by connection pool in JNDI.
Where app server 2 Maximum connection is 100, App server 1 Maximum connection is 10.
The fixes for Maximum connection have edit and save.
Please Restart websphere admin agent and websphere server tonight to reflect the changes.
16/09/2019
Update on App server 2 issue.
Yesterday from the log we able to saw user tried to download e-statement just before the server problem.
After some research , we found issue is cause by when reading the estatement, the connection of mapped drive lost, then cause the threads hung.
For solution,enable the ftp connection that available for downloading e-statement.
please test it in UAT first and update us if there is any problem.
#2
Updated by Stephanie Sufrapto almost 5 years ago
- Status changed from User Acceptance Test to Work Completed-End life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
MIgration ID 109 - 26 Sept 2019
Zahir please close this. tq