Support #10117

[SCP ID :##5074##] : Failed to Perform Jompay Maintanence

Added by Nurul Akmal about 5 years ago. Updated about 5 years ago.

Status:Closed - End of life cycleStart date:August 15, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi Hafiz,
Kindly attend below request.

CUSTOMER ENCOUNTERED ERROR MESSAGE 'SERVICE IS CURRENTLY UNAVAILABLE' WHEN PERFORMING ADD FAVORITE FOR JOMPAY. PLEASE REFER TO THE ATTACHMENTS FOR FURTHER DETAILS

1) TIMESTAMP: 11:46AM 
2) TRANSACTION PERFORMED: JOMPAY MAINTENANCE - ADD FAV 
3) LOGIN ID: ABID00

Thank you.

HD00021523_20190815_114659.docx (356 KB) Nurul Akmal, August 15, 2019 16:00

Error ss_15082019.png (11.6 KB) Nurul Akmal, August 15, 2019 16:00

History

#1 Updated by Yap Kah Yan about 5 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif

Root Cause: ORA-00001: unique constraint (BVUSERPRD.IB_JOMPAY_REGISTERED_PK) violated
Fix: Add sequence and trigger to ensure the OID is unique for the table.

Patch: \\10.20.8.35\Internet Banking\20190821_5084_Jompay_add

#2 Updated by Zahir Abd Latif about 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

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