Support #10126
[SCP ID :##5081##] : DuitNow Fund Transaction Failure -Error Code 16
Status: | Closed - End of life cycle | Start date: | August 19, 2019 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request.
We have received few calls from customer unable to perform Duitnow transactions from KFHonline to other banks today with Error code -16.
Details of customers are as follows:
1)
Account No
: 006142011755
Beneficiary Acc.
: 108150084214 (Maybank)
Date & time
: 19/08/2019, 12:30 PM
History
#1 Updated by Yap Kah Yan about 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
Root Cause: PowerCard returned: -16 No Connection
Logs:
2019/08/19 12:30:50:080 INFO stdout: [19/08/2019] [12:30:50:080] [INFO] [instant.transfer.services.RPPInstantTransferServices]:200 - reqBean-getUniqueReferenceNumber:20193019KFHOMYKL01000015568
2019/08/19 12:30:50:080 INFO stdout: [19/08/2019] [12:30:50:080] [INFO] [instant.transfer.services.RPPInstantTransferServices]:202 - resBean-RqUID:201908190000015568
2019/08/19 12:30:50:081 INFO stdout: [19/08/2019] [12:30:50:081] [INFO] [instant.transfer.services.RPPInstantTransferServices]:203 - resBean-getErrorCode:-16
2019/08/19 12:30:50:081 INFO stdout: [19/08/2019] [12:30:50:081] [INFO] [instant.transfer.services.RPPInstantTransferServices]:204 - resBean-getErrorDesc:No Connection
2019/08/19 12:30:50:082 INFO stdout: [19/08/2019] [12:30:50:082] [INFO] [instant.transfer.services.RPPInstantTransferServices]:225 - RPPInstantTransferServices - end
#2 Updated by Zahir Abd Latif about 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.