Support #10126

[SCP ID :##5081##] : DuitNow Fund Transaction Failure -Error Code 16

Added by Zahir Abd Latif about 5 years ago. Updated about 5 years ago.

Status:Closed - End of life cycleStart date:August 19, 2019
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request.

We have received few calls from customer unable to perform Duitnow transactions from KFHonline to other banks today with Error code -16.

Details of customers are as follows:

1)

Account No

: 006142011755

Beneficiary Acc.

: 108150084214 (Maybank)

Date & time

: 19/08/2019, 12:30 PM

History

#1 Updated by Yap Kah Yan about 5 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif

Root Cause: PowerCard returned: -16 No Connection

Logs:
2019/08/19 12:30:50:080 INFO stdout: [19/08/2019] [12:30:50:080] [INFO] [instant.transfer.services.RPPInstantTransferServices]:200 - reqBean-getUniqueReferenceNumber:20193019KFHOMYKL01000015568
2019/08/19 12:30:50:080 INFO stdout: [19/08/2019] [12:30:50:080] [INFO] [instant.transfer.services.RPPInstantTransferServices]:202 - resBean-RqUID:201908190000015568
2019/08/19 12:30:50:081 INFO stdout: [19/08/2019] [12:30:50:081] [INFO] [instant.transfer.services.RPPInstantTransferServices]:203 - resBean-getErrorCode:-16
2019/08/19 12:30:50:081 INFO stdout: [19/08/2019] [12:30:50:081] [INFO] [instant.transfer.services.RPPInstantTransferServices]:204 - resBean-getErrorDesc:No Connection
2019/08/19 12:30:50:082 INFO stdout: [19/08/2019] [12:30:50:082] [INFO] [instant.transfer.services.RPPInstantTransferServices]:225 - RPPInstantTransferServices - end

#2 Updated by Zahir Abd Latif about 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

Also available in: Atom PDF