Activity
From July 21, 2019 to August 19, 2019
August 19, 2019
- 18:05 Change #10129 (Closed - End of life cycle): [SCP ID :##5084##] : JomPAY Add Favourite
- Hi,
Kindly attend below request.
Kindly asses the attached CR and comeback with the proposed solution. - 17:46 Support #10128 (Closed - End of life cycle): [SCP D :##5083##] : Deskmate Update : New Hire Update
- Hi,
Kindly attend below request.
Kindly update the deskmate staff directory as follows:
Staff ID
Name
Di... - 15:45 Support #10127 (Closed - End of life cycle): [SCP ID :##5082##] : Missing RPP Transaction Details...
- Hi,
Kindly attend below request.
There is missing transaction details for RPP transaction in Fraud email notifica... - 15:10 Support #10126 (Closed - End of life cycle): [SCP ID :##5081##] : DuitNow Fund Transaction Failur...
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Kindly attend below request.
We have received few calls from customer unable to perform Duitnow transactions ... - 14:59 Support #10125 (Closed - End of life cycle): [SCP ID :##5080##] : KFHOnline - Duitnow Transfer issue
- Hi,
Kindly attend below request.
Card No. : 4678039700042550
Transaction amount ...
August 16, 2019
- 16:19 Support #10123 (Closed - End of life cycle): [SCP ID :##5078##] : FPX Fraud Email Notification Title
- Hi,
Kindly attend below request.
This is to formalize the issue reported by user whereby the fraud notification t... - 16:09 Support #10122 (Closed - End of life cycle): [SCP ID :##5077##] : To demolish Info Site (KFHMB)
- Hi,
Kindly attend below request.
Corporate Comm has confirmed that KFHMB instance is no longer use and we can pro...
August 15, 2019
- 17:29 Support #10119 (Closed - End of life cycle): [SCP ID :##5075##] : Deskmate Update : News Section
- Hi Hafiz,
Kindly attend below request.
Kindly upload the news in the deskmate news section as follow:
1)
Ne... - 16:00 Support #10117 (Closed - End of life cycle): [SCP ID :##5074##] : Failed to Perform Jompay Mainta...
- Hi Hafiz,
Kindly attend below request.... - 09:40 Support #10114 (Closed - End of life cycle): [SCP ID :##5073##] : Tabung Haji Report File
- Hi,
Kindly attend below request.
Please find the attached file for requirement of generating new report file for ...
August 14, 2019
- 12:14 Support #10052 (Closed - End of life cycle): [SCP ID :##5044##] : BIB - Unable to perform Bill Pa...
- Issue closed in SCP.
August 07, 2019
- 16:21 Support #10096 (Closed - End of life cycle): [SCP ID :##5066##] : FPX Transaction Unsuccessful
- Hi,
Kindly attend below request:
Customer performed FPX transaction amounting RM1,492.00 dated 07/08/2019 transa...
August 05, 2019
- 16:34 Support #10084 (Closed - End of life cycle): [SCP ID :##5061##] : unable to increase limit up to...
- Hi,
Kindly attend below request:
Details of customers are as follows:
UserId : 61647
Date & Time: 3...
August 02, 2019
- 14:23 Support #10083 (Closed - End of life cycle): [SCP ID :##5060##] : Geolocation Fraud Detection
- Hi,
Kindly attend below request:
Prior UIUX,MSL and error code mapping impelmentation, Penril has raised the conc...
August 01, 2019
- 14:40 Support #10081 (Closed - End of life cycle): [SCP ID :##5058##] : Registered RENTAS,IBG & JOMPAY ...
- Hi,
Kindly attend below request:
Customer EMRAIL SDN. BHD. performed registered RENTAS,IBG & JOMPAY amounting RM3...
July 31, 2019
- 13:49 Support #10076 (Closed - End of life cycle): [SCP ID :##5055##] : OUT OF MEMORY issue
- Hi,
Kindly attend below request.
Kindly assist to find the rootcause why the server keep having OUT OF MEMORY iss... - 10:44 Support #10075 (Work Completed-End life cycle): [SCP ID :##5054##] : Deskmate Update : End of emp...
- Hi Lizahwati,
Kindly attend below request....
July 26, 2019
- 11:39 Support #10045 (Closed - End of life cycle): [SCP ID :##5038##] : Deskmate Update : End of employ...
- 11:38 Support #10066 (Closed - End of life cycle): [SCP ID :##5049##] : Deskmate Update : Staff movement
- 10:32 Support #10045 (Pending Customer Feedback): [SCP ID :##5038##] : Deskmate Update : End of employm...
- Updated, removed staff from list
- 10:29 Support #9978 (Pending Customer Feedback): [SCP ID :##5007##] : unable to open new Gold Account-i...
- updated July 18, 2019
Log file not generated for the reported date. User to retest. If issue still persist, will nee... - 10:21 Support #10046 (Pending Customer Feedback): [SCP ID :##5039##] : IB Services ID
- Advised not to use individual id to start / restart services as there is a possibility of not able to access / startu...
- 10:13 Support #10061 (Pending Customer Feedback): [SCP ID :##5047##] : CMS FPX Issue
- Root Cause: error code 99 (Pending) not send, therefore used default error 1L.
Patches include:
1. To send 99 (Pe...
July 25, 2019
- 15:09 Support #10066 (Pending Customer Feedback): [SCP ID :##5049##] : Deskmate Update : Staff movement
- 14:34 Support #10066 (Closed - End of life cycle): [SCP ID :##5049##] : Deskmate Update : Staff movement
- Hi,
Kindly attend below request.
Kindly move the staff from their current position to their new position as follo...
July 23, 2019
- 14:02 Support #10048 (Development / Work In Progress): [SCP ID :##5041##] : Failed to Process IBG OFI D...
- Root Cause: special character not transaction correctly when inserting into database. power of 1 was translated into ...
- 13:59 Support #10052 (Pending Customer Feedback): [SCP ID :##5044##] : BIB - Unable to perform Bill Pay...
- Root Cause: Missing patch ePay TLS 1.2 during previous migrations (Jan 2018)
Solution: Deployed ePay TLS 1.2 into pr... - 10:53 Support #10061 (Closed - End of life cycle): [SCP ID :##5047##] : CMS FPX Issue
- Hi,
Kindly attend below request:
Please help to check reported issue whereby FPX transaction initiated at CMS hav...
July 22, 2019
- 17:37 Support #10056 (Closed - End of life cycle): [SCP ID :##5046##] : Jompay - Unable to Add Unifi Bi...
- Hi Hafiz,
Kindly attend below request.... - 17:32 Support #10055 (Closed - End of life cycle): [SCP ID :##5045##] : Unable to Perform Jompay Mainte...
- Hi Hafiz,
Kindly attend below request....
July 20, 2019
- 07:50 Support #10052 (Closed - End of life cycle): [SCP ID :##5044##] : BIB - Unable to perform Bill Pa...
- Hi,
Kindly attend below request:
Please help to check on unsuccesful bill payment performed at CMS instance after... - 07:46 Support #10051 (Closed - End of life cycle): SCP ID :##5043##] : CMS Rentas Transaction not refle...
- Hi,
Kindly attend below request:
Trade Operation CMS account performed RENTAS transaction date 18/07/2019 (after ...
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