Support #9978
[SCP ID :##5007##] : unable to open new Gold Account-i via KFH Online
| Status: | Closed - End of life cycle | Start date: | June 24, 2019 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 0% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
customer unable to open new Gold Account-i via KFH Online. Error as per screenshot:
Details as below
amount : RM1899
Account: 002142016717
Date & time : 21/6/2019,11:53am
Log file :
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\21052019_ib_logs
History
#1
Updated by Zahir Abd Latif about 5 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Yap Kah Yan about 5 years ago
Pending on esb logs
#3
Updated by Yap Kah Yan about 5 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
updated July 18, 2019
Log file not generated for the reported date. User to retest. If issue still persist, will need to send new log file
#4
Updated by Zahir Abd Latif about 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Hafiz, Aug 1, 2019 11:51 AM:-
We found error 9999 when receive response from Core, Please refer log below for details:-
JNDI: PhoenixDS
PhoenixTPIGoldOpen exec atm..atm_tpi_processing '''D'',''mosaic'',''Phoenix'',''2019-07-19'',''ANYTHING'',''MOHAMAD FAIZAL
YUNUS'',NULL,NULL','878,17,1,NULL','CUS ''S'',NULL,NULL,NULL,NULL,NULL,118526','DEP ''A'',''315'',NULL,1,NULL,17,NULL,878,NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL,','NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL,','NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL','SMT NULL,''04'',NULL, NULL,1,NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL'
<Jul 19, 2019 2:10:41 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
<MsgHeader>
<ErrorMessage>EXECUTE permission denied on object psp_snd_dep, database phoenix, owner dbo</ErrorMessage>
<ResponseCode>9999</ResponseCode>
</MsgHeader>
<MsgBody>
<Records/>
</MsgBody>
</Msg>>
Issue closed in SCP.