Activity - KFH Support - Penril Support System

Activity

From June 03, 2019 to July 02, 2019

July 02, 2019

12:43 Support #9983 (Pending Customer Feedback): [SCP ID :##5012##] : CIB SI Consumer Execution Process...: Root Cause: Out of Memory when trigger send email
Temporary Solution: Restart BV service if this error happens frequ... Yap Kah Yan
12:38 Support #9980 (Development / Work In Progress): SCP ID :##5009##] : Unable To Register KFH Online...: Pending on logs Yap Kah Yan
12:37 Support #9978: [SCP ID :##5007##] : unable to open new Gold Account-i via KFH Online: Pending on esb logs Yap Kah Yan
12:35 Support #9991 (Development / Work In Progress): [SCP ID :##5016##] : Service Down - KFHIB04: Issue due to: Exception in thread "CompilerThread0" java.lang.OutOfMemoryError: requested 32756 bytes for ChunkPool::... Yap Kah Yan
12:32 Support #9982 (Pending Customer Feedback): [SCP ID :##5011##] : Email : FTT Error Exception: Issue only found in BV3 - BIB Labuan
Suspect that is due to intermittent issue when trying to get collection accou... Yap Kah Yan
10:13 Support #9993 (Closed - End of life cycle): [SCP ID :##5018##] : UNABLE TO ACTIVATE FOR CUSTOMER ...: Hi,
Kindly attend below request:
Unable to activate customer access in BVMC.
Error Message ... Zahir Abd Latif

July 01, 2019

14:51 Support #9945 (Closed - End of life cycle): SCP ID :##4977##] : kfhib07 - IB database suddenly down: Resolved.
Issue closed in SCP. Zahir Abd Latif
10:52 Support #9979 (Pending Customer Feedback): SCP ID :##5008##] : KFH Online Unable to Reset Password: Root Cause: Suspect user click on Credit Card instead of ATM/Debit Card.
Solution: User to click on ATM/Debit Card.
... Yap Kah Yan
10:40 Support #9988 (Pending Customer Feedback): [SCP ID :##5014##] : Error "MAXIMUM MEPS IBG TRANSFER ...: Root Cause: Setting was changed during migration 50k
Solution: To revert value below:
Parameter value for rc.prop... Yap Kah Yan

June 28, 2019

12:32 Support #9991 (Closed - End of life cycle): [SCP ID :##5016##] : Service Down - KFHIB04: Hi Hafiz,
Kindly attend below request.... Nurul Akmal
10:39 Support #9989 (Closed - End of life cycle): [SCP ID :##5015##] : Transaction errors: Hi Hafiz,
Kindly attend below request.... Nurul Akmal
10:13 Support #9988 (Closed - End of life cycle): [SCP ID :##5014##] : Error "MAXIMUM MEPS IBG TRANSFER...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

June 27, 2019

15:00 Support #9983 (Closed - End of life cycle): [SCP ID :##5012##] : CIB SI Consumer Execution Proces...: Hi,
Kindly attend below request:
Kindly assist Zahir Abd Latif
14:32 Support #9982 (Closed - End of life cycle): [SCP ID :##5011##] : Email : FTT Error Exception: Hi,
Kindly attend below request:
We keep received email with subject 'kfhonline@kfh.com.my : FTT Error Exception'... Zahir Abd Latif
09:48 Support #9976 (Closed - End of life cycle): [SCP ID :##5005##] : FPX TAC Instance Intermittence I...: Norashikin, Jun 26, 2019 04:15 PM:-... Zahir Abd Latif
09:46 Support #9953 (Pending Customer Feedback): SCP ID :##4985##] : CMS | JOMPAY Transaction Change St...: Hafiz, Jun 26, 2019 04:35 PM:-
1) Based our investigation, We found this issue happen because system unable to rec... Zahir Abd Latif
09:35 Support #9980 (Closed - End of life cycle): SCP ID :##5009##] : Unable To Register KFH Online Int...: Hi,
Kindly attend below request:
The customer unable to register a KFH Online account.
“Session Expired” messa... Zahir Abd Latif
09:31 Support #9979 (Closed - End of life cycle): SCP ID :##5008##] : KFH Online Unable to Reset Password: Hi,
Kindly attend below request:
Received call from customer claimed unable to reset his KFH online account even ... Zahir Abd Latif

June 26, 2019

10:54 Support #9978 (Development / Work In Progress): [SCP ID :##5007##] : unable to open new Gold Acco...: Zahir Abd Latif
10:53 Support #9976 (Pending Customer Feedback): [SCP ID :##5005##] : FPX TAC Instance Intermittence Issue: Hafiz, Jun 25, 2019 11:47 AM:-... Zahir Abd Latif
10:51 Support #9973 (Closed - End of life cycle): SCP ID :##5002##] : Unable to Locate transaction : FT...: Hafiz, Jun 18, 2019 06:14 PM:-... Zahir Abd Latif
10:49 Support #9972 (Pending Customer Feedback): SCP ID :##5001##] : Unable to Locate transaction IB 31...: Zahir Abd Latif
10:46 Support #9972 (Development / Work In Progress): SCP ID :##5001##] : Unable to Locate transaction ...: Zahir Abd Latif
10:45 Support #9964 (Closed - End of life cycle): SCP ID :##4991##] : kfhonline - field to answer quest...: Kah Yan, Jun 3, 2019 10:56 AM:-... Zahir Abd Latif
10:42 Support #9961 (Closed - End of life cycle): SCP ID :##4988##] : CMS Transaction - Pending Approver: Kah Yan, May 29, 2019 05:39 PM:-... Zahir Abd Latif
10:40 Support #9953 (Development / Work In Progress): SCP ID :##4985##] : CMS | JOMPAY Transaction Chan...: Zahir Abd Latif
10:39 Support #9949 (Closed - End of life cycle): SCP ID :##4981##] : SI Ref No: 0005595735: Kah Yan, May 17, 2019 10:52 PM:-... Zahir Abd Latif
10:37 Support #9945: SCP ID :##4977##] : kfhib07 - IB database suddenly down: Dear Chun Feng,
Any updates on this issue?
Can close this issue?
Thanks.
Zahir Abd Latif
10:35 Support #9874 (Closed - End of life cycle): SCP ID :##4932##] : Rentas Pending Transaction: Hafiz, Apr 5, 2019 11:34 AM:-... Zahir Abd Latif
10:33 Change #9873 (Closed - End of life cycle): SCP ID :##4931##] : CR to display sender full address ...: Issue closed in SCP. Zahir Abd Latif
10:32 Support #9867 (Closed - End of life cycle): SCP ID :##4928##] : Unsucceful TAC request 04/02/2019: Kah Yan, Apr 3, 2019 10:27 AM:-... Zahir Abd Latif
10:29 Support #9863 (Closed - End of life cycle): SCP ID :##4924##] : ACCOUNT DEBITED AND FUND NOT CRED...: Hafiz,Apr 4, 2019 04:09 PM:-
Please setup environment for simulate ibft on staging server.
Follow up and still ... Zahir Abd Latif
10:22 Support #9839 (Closed - End of life cycle): SCP ID :##4912##] : Instant Transfer : To Change Erro...: Kah Yan, Mar 26, 2019 09:46 AM:-
IB will throw this error when PowerCard returned response code which is not 0000 ... Zahir Abd Latif
10:18 Support #9677 (Closed - End of life cycle): SCP ID :##4889##] : Unable to make changers in standi...: Follow up twice and still no respond since Apr 4, 2019 04:19 PM.
Issue closed in SCP. Zahir Abd Latif
10:16 Support #9952 (Closed - End of life cycle): SCP ID :##4984##] : Internet Transaction Report [BVMC...: Zahir Abd Latif
10:15 Support #9931 (Closed - End of life cycle): SCP ID :##4961##] : VAPT Findings - FPX MBO (Securit...: Zahir Abd Latif
10:14 Support #9974 (Closed - End of life cycle): SCP ID :##5003##] : Deskmate Update : End of employme...: Issue closed in SCP. Zahir Abd Latif
10:14 Support #9965 (Closed - End of life cycle): SCP ID :##4992##] :Deskmate Update : End of employmen...: Issue closed in SCP. Zahir Abd Latif

June 24, 2019

11:52 Support #9978 (Closed - End of life cycle): [SCP ID :##5007##] : unable to open new Gold Account-...: Hi,
Kindly attend below request:
customer unable to open new Gold Account-i via KFH Online. Error as per screensh... Zahir Abd Latif

June 20, 2019

09:57 Support #9976 (Closed - End of life cycle): [SCP ID :##5005##] : FPX TAC Instance Intermittence I...: Dear Hafiz,
Kindly attend below request.... Nurul Akmal

June 17, 2019

17:38 Support #9974 (Closed - End of life cycle): SCP ID :##5003##] : Deskmate Update : End of employme...: Hi,
Kindly attend below request:
Kindly update the deskmate as follows:
1) Please remove the following staff... Zahir Abd Latif
16:25 Support #9973 (Closed - End of life cycle): SCP ID :##5002##] : Unable to Locate transaction : FT...: Hi,
Kindly attend below request:
We received another complaint regarding issue unable to locate transaction in BV... Zahir Abd Latif

June 13, 2019

15:39 Support #9972 (Closed - End of life cycle): SCP ID :##5001##] : Unable to Locate transaction IB 3...: Hi,
Kindly attend below request:
TRANSACTION IB 311290 (FTT DATED 10 JUNE 2019) WAS NOT CAPTURED IN BVMC AND CORU... Zahir Abd Latif

June 12, 2019

16:14 Support #9954 (Closed - End of life cycle): SCP ID :##4986##] : Fraud Threshold Not Updated: Issue closed in SCP. Zahir Abd Latif
16:13 Support #9950 (Closed - End of life cycle): SCP ID :##4982##] : IBG - KFH Libshara Account - Acc...: Issue closed in SCP. Zahir Abd Latif
15:55 Support #9937 (Closed - End of life cycle): SCP ID :##4967##] : Unable to access internet bankin...: Kah Yan, May 13, 2019 09:33 AM:-... Zahir Abd Latif
15:36 Support #9963 (Closed - End of life cycle): SCP ID :##4990##] : CMS Transaction - Unsuccesful - a...: Issue closed in SCP. Zahir Abd Latif
15:35 Support #9946 (Closed - End of life cycle): SCP ID :##4978##] : CMS IBG Error - Bulk Payment: Issue closed in SCP. Zahir Abd Latif
15:33 Support #9944 (Closed - End of life cycle): SCP ID :##4976##] : Report for RFI nacha processing n...: Issue closed in SCP. Zahir Abd Latif
15:19 Support #9931: SCP ID :##4961##] : VAPT Findings - FPX MBO (Security Enhancement): Issue closed in SCP. Zahir Abd Latif
15:18 Support #9952: SCP ID :##4984##] : Internet Transaction Report [BVMC] is Not Available since 25 A...: Issue closed in SCP. Zahir Abd Latif

June 11, 2019

11:39 Support #9847 (Closed - End of life cycle): SCP ID :##4919##] : Labuan FTT transaction missing: Issue closed in SCP. Zahir Abd Latif
11:22 Support #9963 (Pending Customer Feedback): SCP ID :##4990##] : CMS Transaction - Unsuccesful - ac...: Kah Yan, May 30, 2019 05:05 PM:-
Dear Shahrul,
This is related to issue [Request ID :##4913##] : status at CMS ... Zahir Abd Latif
11:01 Support #9931 (Pending Customer Feedback): SCP ID :##4961##] : VAPT Findings - FPX MBO (Security...: Kah Yan ,May 16, 2019 12:16 PM:-... Zahir Abd Latif

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