Support #9991

[SCP ID :##5016##] : Service Down - KFHIB04

Added by Nurul Akmal about 5 years ago. Updated about 5 years ago.

Status:Closed - End of life cycleStart date:June 28, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi Hafiz,
Kindly attend below request.

Please assist on finding root cause on why framework 3-kfhib04(10.20.208.4) suddenly shutdown this morning.

Time: 9.40am

Thank you.

History

#1 Updated by Yap Kah Yan about 5 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

Issue due to: Exception in thread "CompilerThread0" java.lang.OutOfMemoryError: requested 32756 bytes for ChunkPool::allocate. Out of swap space?

Suggestion from Lee Yong:

This can be due to too many applications being deployed to the 32-bit JVM.
The suggested solution is to reduce the deployed application,
1) merge the FPX to RIB
2) un-deploy KFHMB, if not yet un-deploy
3) un-install the APM-Insight

Amy,
Item #2 & #3 can carry out first. Please discuss with KFH on the FPX merging to RIB.

Don't reply anything concrete to KFH via email. Just do verbal communication on the improvement approach.

#2 Updated by Zahir Abd Latif about 5 years ago

  • Status changed from Development / Work In Progress to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

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