Support #9982
[SCP ID :##5011##] : Email : FTT Error Exception
| Status: | Closed - End of life cycle | Start date: | June 27, 2019 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
We keep received email with subject 'kfhonline@kfh.com.my : FTT Error Exception' since yesterday. Kindly assist to check
History
#1
Updated by Yap Kah Yan about 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
Issue only found in BV3 - BIB Labuan
Suspect that is due to intermittent issue when trying to get collection account from database as there are successful FTT Transactions in other BV Instances.
Logs (bv3):
2019/06/27 10:56:28:746 ERROR services.bib104_fundtransfer.ftt.IBFttResultsServices: Error code : 0000
2019/06/27 10:56:28:747 ERROR services.bib104_fundtransfer.ftt.IBFttResultsServices: Error details : null
Exception class : my.com.kfhbib.hibernate.utils.HibernateDBUtils, class method : getCollectionAccNo, line number : 353my.com.kfhbib.hibernate.utils.HibernateDBUtils.getCollectionAccNo(HibernateDBUtils.java:353)
my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNoWithoutBV(BIBUtils.java:2013)
my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNo(BIBUtils.java:2018)
2019/06/27 13:47:47:145 ERROR services.bib104_fundtransfer.ftt.IBFttResultsServices: Error code : 0000
2019/06/27 13:47:47:146 ERROR services.bib104_fundtransfer.ftt.IBFttResultsServices: Error details : null
Exception class : my.com.kfhbib.hibernate.utils.HibernateDBUtils, class method : getCollectionAccNo, line number : 353my.com.kfhbib.hibernate.utils.HibernateDBUtils.getCollectionAccNo(HibernateDBUtils.java:353)
my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNoWithoutBV(BIBUtils.java:2013)
my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNo(BIBUtils.java:2018)
Logs (bv2)
2019/06/27 12:26:58:506 INFO com.kfhbib.web.utils: INFO : SendMail Info *** - kfhonline@kfh.com.my, tsv@kfh.com.my, New FTT Application, 202.190.167.219, OK
#2
Updated by Zahir Abd Latif about 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.