Support #10048

[SCP ID :##5041##] : Failed to Process IBG OFI During Windows 1

Added by Zahir Abd Latif about 5 years ago. Updated about 5 years ago.

Status:Closed - End of life cycleStart date:July 19, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request.

Please help to investigate on why OFI file during Windows 1 is rejected at Paynet on 19/7/2019.
From our current investigation, there is one transaction inside the OFI file is rejected due to the some information is too long and not following the specification by Paynet.

Further investigation revealed that the transaction is rejected because the receiver account's number is invalid, and at the same there is special character found at the customer's name.

We already provide the related logs to one of your teammate. Do not hesistate to request for logs/supporting file for your further investigation.

History

#1 Updated by Zahir Abd Latif about 5 years ago

  • Assignee changed from Hafizudin MD to Yap Kah Yan

Hi Kah Yan,

Kindly assist.

Thanks.

#2 Updated by Yap Kah Yan about 5 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

Root Cause: special character not transaction correctly when inserting into database. power of 1 was translated into weird reverse question mark.
Solution: get the latest IBG document from Paynet and relook into the requirement for special characters

#3 Updated by Yap Kah Yan about 5 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif

Patches provided: //10.20.8.35/internet banking/20190809_5041_ibg_special_character

Root Cause: Unable to process special characters eg. superscript
Fixes: Read and write file in ISO 8859_1 format

#4 Updated by Zahir Abd Latif about 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

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