Activity - KFH Support - Penril Support System

Activity

From June 20, 2019 to July 19, 2019

July 19, 2019

12:21 Support #10048: [SCP ID :##5041##] : Failed to Process IBG OFI During Windows 1: Hi Kah Yan,
Kindly assist.
Thanks. Zahir Abd Latif
12:13 Support #10048 (Closed - End of life cycle): [SCP ID :##5041##] : Failed to Process IBG OFI Durin...: Hi,
Kindly attend below request.
Please help to investigate on why OFI file during Windows 1 is rejected at Payne... Zahir Abd Latif

July 18, 2019

16:58 Support #10047 (Closed - End of life cycle): [SCP ID :##5040##] : Unable to Login to KFHOnline - ...: Hi,
Kindly attend below request.
Customer unable to access her KFH Online access. Error as appeared as “You Have ... Zahir Abd Latif
09:11 Support #10046 (Closed - End of life cycle): [SCP ID :##5039##] : IB Services ID: Hi,
Kindly attend below request.
Can individual id (system admin, etc) can be used to restart IB services bv, ibg... Zahir Abd Latif

July 17, 2019

15:11 Support #10045 (Closed - End of life cycle): [SCP ID :##5038##] : Deskmate Update : End of employ...: Hi,
Kindly attend below request.
Kindly update the deskmate staff directory as follows:
1) remove the listed s... Zahir Abd Latif
10:38 Support #10044 (Closed - End of life cycle): [SCP ID :##5037##] : Failed to Generate EPF Report: Hi,
Kindly attend below request:
Currenntly we have issue to generate EPF report in BVMC. Whenever there is EPF t... Zahir Abd Latif
09:59 Support #9982 (Closed - End of life cycle): [SCP ID :##5011##] : Email : FTT Error Exception: Issue closed in SCP. Zahir Abd Latif
09:58 Support #10038 (Closed - End of life cycle): [SCP ID :##5033##] : CMS Action and Transaction Status: Issue closed in SCP. Zahir Abd Latif
09:57 Support #9988 (Closed - End of life cycle): [SCP ID :##5014##] : Error "MAXIMUM MEPS IBG TRANSFER...: Issue closed in SCP. Zahir Abd Latif
09:56 Support #9953 (Closed - End of life cycle): SCP ID :##4985##] : CMS | JOMPAY Transaction Change S...: Issue closed in SCP. Zahir Abd Latif
09:50 Support #9996 (Closed - End of life cycle): [SCP ID :##4920##] : Deskmate Update : New Hire Update: Issue closed in SCP. Zahir Abd Latif
09:50 Support #10037 (Closed - End of life cycle): [SCP ID :##5032##] : Deskmate Update : Messages from...: Done.
Issue closed in SCP. Zahir Abd Latif
09:49 Support #10032 (Closed - End of life cycle): [SCP ID:##5029##] : Deskmate Update : Deskmate: Issue closed in SCP. Zahir Abd Latif
09:49 Support #10026 (Closed - End of life cycle): [SCP ID:##5027##] : Deskmate Update : Risk Managemen...: Issue closed in SCP. Zahir Abd Latif
09:49 Support #10021 (Closed - End of life cycle): [SCP ID :##5026##] : Deskmate Update : End of emplo...: Issue closed in SCP. Zahir Abd Latif
09:49 Support #10020 (Closed - End of life cycle): [SCP ID :##5025##] : Deskmate Update : Contact Centr...: Issue closed in SCP. Zahir Abd Latif
09:48 Support #10001 (Closed - End of life cycle): [SCP ID :##5021##] : FPX Landing Page (CIB) Not MBO: Issue closed in SCP. Zahir Abd Latif
09:47 Support #9993 (Closed - End of life cycle): [SCP ID :##5018##] : UNABLE TO ACTIVATE FOR CUSTOMER ...: Issue closed in SCP. Zahir Abd Latif
09:47 Support #9983 (Closed - End of life cycle): [SCP ID :##5012##] : CIB SI Consumer Execution Proces...: Issue closed in SCP. Zahir Abd Latif
09:42 Support #9980 (Closed - End of life cycle): SCP ID :##5009##] : Unable To Register KFH Online Int...: Issue closed in SCP. Zahir Abd Latif
09:41 Support #9979 (Closed - End of life cycle): SCP ID :##5008##] : KFH Online Unable to Reset Password: Issue closed in SCP. Zahir Abd Latif

July 16, 2019

10:30 Support #9980 (Pending Customer Feedback): SCP ID :##5009##] : Unable To Register KFH Online Inte...: Hafiz, Jul 4, 2019 04:45 PM:-... Zahir Abd Latif

July 15, 2019

16:29 Support #10043 (Closed - End of life cycle): [SCP ID :##5036##] : NO TRANSACTION CAPTURED IN BVMC...: Hi,
Kindly attend below request:
ON 28/6/2019, EPAY HIGHLIGHTED THAT THERE IS 1 EXTRA TRANSACTION CAPTURED AMOUNT... Zahir Abd Latif
16:15 Change #9898 (Closed - End of life cycle): SCP ID :##4941##] : Beneficiary Country field as manda...: Zahir Abd Latif
16:12 Change #9898 (User Acceptance Test): SCP ID :##4941##] : Beneficiary Country field as mandatory: Migrated to production on 03/07/2019. Lizahwati Basirun
16:10 Support #10020 (Pending Customer Feedback): [SCP ID :##5025##] : Deskmate Update : Contact Centre...: Done. Pending customer to verify. Lizahwati Basirun
16:09 Support #10021 (Pending Customer Feedback): [SCP ID :##5026##] : Deskmate Update : End of employ...: Done. Pending customer to verify. Lizahwati Basirun
16:09 Support #10026 (Pending Customer Feedback): [SCP ID:##5027##] : Deskmate Update : Risk Management...: Done. Pending customer to verify. Lizahwati Basirun
16:08 Support #10032 (Pending Customer Feedback): [SCP ID:##5029##] : Deskmate Update : Deskmate: Done. Pending user to verify. Lizahwati Basirun

July 12, 2019

16:47 Support #10038 (Pending Customer Feedback): [SCP ID :##5033##] : CMS Action and Transaction Status: Provide list of Action Code and Transaction Status to Shikin Yap Kah Yan
16:46 Support #10001 (Pending Customer Feedback): [SCP ID :##5021##] : FPX Landing Page (CIB) Not MBO: Patches provided at //10.20.8.35/internet banking/20190704_5021_fpx_mobile_view
Deployed to Production at 06/07/2019... Yap Kah Yan
13:00 Support #10038 (Closed - End of life cycle): [SCP ID :##5033##] : CMS Action and Transaction Status: Hi,
Kindly attend below request:
Please confirm below action and transaction status if we were to update in datab... Zahir Abd Latif

July 11, 2019

17:34 Support #10037 (Closed - End of life cycle): [SCP ID :##5032##] : Deskmate Update : Messages from...: Hi,
Kindly attend below request:
Kindly create 2019 Tab in the Messages from The CEO in the deskmate and please u... Zahir Abd Latif

July 10, 2019

10:09 Support #10032 (Closed - End of life cycle): [SCP ID:##5029##] : Deskmate Update : Deskmate: Hi,
Kindly attend below request:
Kindly remove KFH Senior ICM campaign from the deskmate banner:
!https://sup... Zahir Abd Latif

July 09, 2019

15:43 Support #10026 (Closed - End of life cycle): [SCP ID:##5027##] : Deskmate Update : Risk Managemen...: Hi,
Kindly attend below request:
Kindly update Risk staff directory ass follows:
Current:
!https://suppor... Zahir Abd Latif

July 08, 2019

10:13 Support #10021 (Closed - End of life cycle): [SCP ID :##5026##] : Deskmate Update : End of emplo...: Hi Lizahwati,
Kindly attend below request.... Nurul Akmal
09:59 Support #10020 (Closed - End of life cycle): [SCP ID :##5025##] : Deskmate Update : Contact Centr...: Hi Lizahwati,
Kindly attend below request.... Nurul Akmal

July 04, 2019

14:33 Support #10001 (Closed - End of life cycle): [SCP ID :##5021##] : FPX Landing Page (CIB) Not MBO: Hi,
Kindly attend below request:
Please help to investigate the screen for FPX Consumer landing page in productio... Zahir Abd Latif
10:29 Support #9989 (Pending Customer Feedback): [SCP ID :##5015##] : Transaction errors: Transaction unsuccessful due to not able to get charges collection account number. No solution to be provided as it i... Yap Kah Yan

July 03, 2019

16:34 Support #9996 (Pending Customer Feedback): [SCP ID :##4920##] : Deskmate Update : New Hire Update: Done.Pending to verify. Zahir Abd Latif
11:19 Support #9993 (Pending Customer Feedback): [SCP ID :##5018##] : UNABLE TO ACTIVATE FOR CUSTOMER -...: Update from Hafiz (email)
Similar to issue 4828 and 4967 where system unable to insert data to database. We suggest ... Yap Kah Yan
10:24 Support #9996 (Closed - End of life cycle): [SCP ID :##4920##] : Deskmate Update : New Hire Update: Hi,
Kindly attend below request:
Kindly update the staff directory as image attach below:
1) Please add the fo... Zahir Abd Latif

July 02, 2019

12:43 Support #9983 (Pending Customer Feedback): [SCP ID :##5012##] : CIB SI Consumer Execution Process...: Root Cause: Out of Memory when trigger send email
Temporary Solution: Restart BV service if this error happens frequ... Yap Kah Yan
12:38 Support #9980 (Development / Work In Progress): SCP ID :##5009##] : Unable To Register KFH Online...: Pending on logs Yap Kah Yan
12:37 Support #9978: [SCP ID :##5007##] : unable to open new Gold Account-i via KFH Online: Pending on esb logs Yap Kah Yan
12:35 Support #9991 (Development / Work In Progress): [SCP ID :##5016##] : Service Down - KFHIB04: Issue due to: Exception in thread "CompilerThread0" java.lang.OutOfMemoryError: requested 32756 bytes for ChunkPool::... Yap Kah Yan
12:32 Support #9982 (Pending Customer Feedback): [SCP ID :##5011##] : Email : FTT Error Exception: Issue only found in BV3 - BIB Labuan
Suspect that is due to intermittent issue when trying to get collection accou... Yap Kah Yan
10:13 Support #9993 (Closed - End of life cycle): [SCP ID :##5018##] : UNABLE TO ACTIVATE FOR CUSTOMER ...: Hi,
Kindly attend below request:
Unable to activate customer access in BVMC.
Error Message ... Zahir Abd Latif

July 01, 2019

14:51 Support #9945 (Closed - End of life cycle): SCP ID :##4977##] : kfhib07 - IB database suddenly down: Resolved.
Issue closed in SCP. Zahir Abd Latif
10:52 Support #9979 (Pending Customer Feedback): SCP ID :##5008##] : KFH Online Unable to Reset Password: Root Cause: Suspect user click on Credit Card instead of ATM/Debit Card.
Solution: User to click on ATM/Debit Card.
... Yap Kah Yan
10:40 Support #9988 (Pending Customer Feedback): [SCP ID :##5014##] : Error "MAXIMUM MEPS IBG TRANSFER ...: Root Cause: Setting was changed during migration 50k
Solution: To revert value below:
Parameter value for rc.prop... Yap Kah Yan

June 28, 2019

12:32 Support #9991 (Closed - End of life cycle): [SCP ID :##5016##] : Service Down - KFHIB04: Hi Hafiz,
Kindly attend below request.... Nurul Akmal
10:39 Support #9989 (Closed - End of life cycle): [SCP ID :##5015##] : Transaction errors: Hi Hafiz,
Kindly attend below request.... Nurul Akmal
10:13 Support #9988 (Closed - End of life cycle): [SCP ID :##5014##] : Error "MAXIMUM MEPS IBG TRANSFER...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

June 27, 2019

15:00 Support #9983 (Closed - End of life cycle): [SCP ID :##5012##] : CIB SI Consumer Execution Proces...: Hi,
Kindly attend below request:
Kindly assist Zahir Abd Latif
14:32 Support #9982 (Closed - End of life cycle): [SCP ID :##5011##] : Email : FTT Error Exception: Hi,
Kindly attend below request:
We keep received email with subject 'kfhonline@kfh.com.my : FTT Error Exception'... Zahir Abd Latif
09:48 Support #9976 (Closed - End of life cycle): [SCP ID :##5005##] : FPX TAC Instance Intermittence I...: Norashikin, Jun 26, 2019 04:15 PM:-... Zahir Abd Latif
09:46 Support #9953 (Pending Customer Feedback): SCP ID :##4985##] : CMS | JOMPAY Transaction Change St...: Hafiz, Jun 26, 2019 04:35 PM:-
1) Based our investigation, We found this issue happen because system unable to rec... Zahir Abd Latif
09:35 Support #9980 (Closed - End of life cycle): SCP ID :##5009##] : Unable To Register KFH Online Int...: Hi,
Kindly attend below request:
The customer unable to register a KFH Online account.
“Session Expired” messa... Zahir Abd Latif
09:31 Support #9979 (Closed - End of life cycle): SCP ID :##5008##] : KFH Online Unable to Reset Password: Hi,
Kindly attend below request:
Received call from customer claimed unable to reset his KFH online account even ... Zahir Abd Latif

June 26, 2019

10:54 Support #9978 (Development / Work In Progress): [SCP ID :##5007##] : unable to open new Gold Acco...: Zahir Abd Latif
10:53 Support #9976 (Pending Customer Feedback): [SCP ID :##5005##] : FPX TAC Instance Intermittence Issue: Hafiz, Jun 25, 2019 11:47 AM:-... Zahir Abd Latif
10:51 Support #9973 (Closed - End of life cycle): SCP ID :##5002##] : Unable to Locate transaction : FT...: Hafiz, Jun 18, 2019 06:14 PM:-... Zahir Abd Latif
10:49 Support #9972 (Pending Customer Feedback): SCP ID :##5001##] : Unable to Locate transaction IB 31...: Zahir Abd Latif
10:46 Support #9972 (Development / Work In Progress): SCP ID :##5001##] : Unable to Locate transaction ...: Zahir Abd Latif
10:45 Support #9964 (Closed - End of life cycle): SCP ID :##4991##] : kfhonline - field to answer quest...: Kah Yan, Jun 3, 2019 10:56 AM:-... Zahir Abd Latif
10:42 Support #9961 (Closed - End of life cycle): SCP ID :##4988##] : CMS Transaction - Pending Approver: Kah Yan, May 29, 2019 05:39 PM:-... Zahir Abd Latif
10:40 Support #9953 (Development / Work In Progress): SCP ID :##4985##] : CMS | JOMPAY Transaction Chan...: Zahir Abd Latif
10:39 Support #9949 (Closed - End of life cycle): SCP ID :##4981##] : SI Ref No: 0005595735: Kah Yan, May 17, 2019 10:52 PM:-... Zahir Abd Latif
10:37 Support #9945: SCP ID :##4977##] : kfhib07 - IB database suddenly down: Dear Chun Feng,
Any updates on this issue?
Can close this issue?
Thanks.
Zahir Abd Latif
10:35 Support #9874 (Closed - End of life cycle): SCP ID :##4932##] : Rentas Pending Transaction: Hafiz, Apr 5, 2019 11:34 AM:-... Zahir Abd Latif
10:33 Change #9873 (Closed - End of life cycle): SCP ID :##4931##] : CR to display sender full address ...: Issue closed in SCP. Zahir Abd Latif
10:32 Support #9867 (Closed - End of life cycle): SCP ID :##4928##] : Unsucceful TAC request 04/02/2019: Kah Yan, Apr 3, 2019 10:27 AM:-... Zahir Abd Latif
10:29 Support #9863 (Closed - End of life cycle): SCP ID :##4924##] : ACCOUNT DEBITED AND FUND NOT CRED...: Hafiz,Apr 4, 2019 04:09 PM:-
Please setup environment for simulate ibft on staging server.
Follow up and still ... Zahir Abd Latif
10:22 Support #9839 (Closed - End of life cycle): SCP ID :##4912##] : Instant Transfer : To Change Erro...: Kah Yan, Mar 26, 2019 09:46 AM:-
IB will throw this error when PowerCard returned response code which is not 0000 ... Zahir Abd Latif
10:18 Support #9677 (Closed - End of life cycle): SCP ID :##4889##] : Unable to make changers in standi...: Follow up twice and still no respond since Apr 4, 2019 04:19 PM.
Issue closed in SCP. Zahir Abd Latif
10:16 Support #9952 (Closed - End of life cycle): SCP ID :##4984##] : Internet Transaction Report [BVMC...: Zahir Abd Latif
10:15 Support #9931 (Closed - End of life cycle): SCP ID :##4961##] : VAPT Findings - FPX MBO (Securit...: Zahir Abd Latif
10:14 Support #9974 (Closed - End of life cycle): SCP ID :##5003##] : Deskmate Update : End of employme...: Issue closed in SCP. Zahir Abd Latif
10:14 Support #9965 (Closed - End of life cycle): SCP ID :##4992##] :Deskmate Update : End of employmen...: Issue closed in SCP. Zahir Abd Latif

June 24, 2019

11:52 Support #9978 (Closed - End of life cycle): [SCP ID :##5007##] : unable to open new Gold Account-...: Hi,
Kindly attend below request:
customer unable to open new Gold Account-i via KFH Online. Error as per screensh... Zahir Abd Latif

June 20, 2019

09:57 Support #9976 (Closed - End of life cycle): [SCP ID :##5005##] : FPX TAC Instance Intermittence I...: Dear Hafiz,
Kindly attend below request.... Nurul Akmal

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