Support #10223
[SCP ID :##5113##] : KFH Online Gold Account not available | Service is Currently Unavailable
| Status: | Work Completed-End life cycle | Start date: | September 11, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Hafizudin MD | % Done: | 0% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer unable to perform any Gold Buy/Sell via KFH Online.
The Gold price has not been updated in KFH Online Gold Buy/Sell page.
Kindly assist, info as follows:
Name
: MOHD AKMAL BIN NOORDIN
Date & Time of Attempt
: 11/9/2019 @ 11:48am
Error Message
: Error while performing your request / Service is Currently Unavailable
Please refer to the required logs from below directory:
\\10.20.8.50\Insert Here\IB Logs\11092019
History
#1
Updated by Nurul Akmal about 5 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
IT consulted customer and agreed to close issue.
[Hafizudin, 110919]: Customer unable to perform sell/buy gold due price not updated. The update gold price system is maintain by other vendor. Please liaise with them.