Activity
From August 13, 2019 to September 11, 2019
September 11, 2019
- 15:12 Support #10223 (Work Completed-End life cycle): [SCP ID :##5113##] : KFH Online Gold Account not...
- Hi,
Kindly attend below request:
Customer unable to perform any Gold Buy/Sell via KFH Online.
The Gold price h...
September 10, 2019
- 15:42 Support #10184 (Pending Customer Feedback): [SCP ID :##5107##] : EPF for CMS
- We have assist KFH IT on re-initiate EPF testing.
Action:
1. Provide the flow of EPF transaction, first time uplo...
September 06, 2019
- 15:06 Support #10211 (Pending Customer Feedback): [SCP ID :##5112##] : DuitNow Unsuccessful Transaction...
- Root Cause: Inserted value too large for column: "192.168.4.158, 58.71.201.164"
Solution: To check with HPS.
Act... - 12:03 Support #10211 (Closed - End of life cycle): [SCP ID :##5112##] : DuitNow Unsuccessful Transactio...
- Hi,
Kindly attend below request:
We have received a call from customer unable to perform Registered Duitnow Fund ...
September 04, 2019
- 15:56 Support #10184 (User Acceptance Test): [SCP ID :##5107##] : EPF for CMS
- issue in UAT environment
- 10:54 Support #10190 (Closed - End of life cycle): [SCP ID :##5108##] : Invalid SMS TAC at 7510 instance
- Hi Hafiz,
Kindly attend below request....
August 30, 2019
- 17:46 Support #10183 (Investigation): [SCP ID :##5106##] : Bill Payment Issue - Bad Cert
- issue happened after swing to DR and revert back to PROD at 27/08/2019
when testing at DR side also faced bad_cert i... - 10:19 Support #10184 (Closed - End of life cycle): [SCP ID :##5107##] : EPF for CMS
- Hi,
Kindly attend below request:
We would like to re-initiate EPF testing for CMS. User has performed the testing... - 09:00 Support #10084 (Closed - End of life cycle): [SCP ID :##5061##] : unable to increase limit up to...
- Issue closed in SCP.
- 08:59 Support #10114 (Closed - End of life cycle): [SCP ID :##5073##] : Tabung Haji Report File
- Issue closed in SCP.
- 08:52 Support #10183 (Closed - End of life cycle): [SCP ID :##5106##] : Bill Payment Issue - Bad Cert
- Hi,
Kindly attend below request:
Need your on site support on Friday, 30th August 2019 since we are having "bad c... - 08:41 Support #10167: [SCP ID :##5100##] : Unable to bring up ESB service at DR - 28082019
- Raised issue to Oracle. Pending feedback.
August 29, 2019
- 16:07 Support #10182 (Closed - End of life cycle): [SCP ID :##5105##] : STATUS TRANSACTION = ‘PENDING’
- Hi Hafiz,
Kindly attend below request.... - 12:13 Support #10176 (Investigation): [SCP ID :##5102##] : KFHOnline missing security question answer t...
- Compared instances in bv2 and bv3. Source code same.
KFH User tested and identify issue only happened in bv3 (7510... - 11:27 Support #10177 (Work Completed-End life cycle): [SCP ID :##5103##] : Jakel Trading - Bulkpayment ...
- Hi Hafiz,
Kindly attend below request.... - 11:25 Support #10176 (Closed - End of life cycle): [SCP ID :##5102##] : KFHOnline missing security ques...
- Hi Kah Yan,
Kindly attend below request....
August 28, 2019
- 16:22 Support #10163 (Development / Work In Progress): [SCP ID :##5097##] : Failed to Perform Transfer ...
- 16:18 Change #10129 (Development / Work In Progress): [SCP ID :##5084##] : JomPAY Add Favourite
- Lizahwati, Aug 21, 2019 06:53 PM:-
For this request we have 2 options as below. Kindly assist to confirm. Thank yo... - 16:14 Support #10084 (Pending Customer Feedback): [SCP ID :##5061##] : unable to increase limit up to ...
- Kah Yan, Aug 6, 2019 11:12 AM:-
2) Please confirm on what question displayed to the user.
User have reset their s... - 13:38 Support #10167 (Investigation): [SCP ID :##5100##] : Unable to bring up ESB service at DR - 28082019
- 12:55 Support #10081 (Closed - End of life cycle): [SCP ID :##5058##] : Registered RENTAS,IBG & JOMPAY ...
- Pending log files since Aug 2, 2019.
Already follow up and will reopen this issue once we get the log file to procee... - 12:51 Support #10076: [SCP ID :##5055##] : OUT OF MEMORY issue
- Dear Chun Feng/Team,
Any updates on this issue?
Thanks. - 12:48 Support #10167 (Closed - End of life cycle): [SCP ID :##5100##] : Unable to bring up ESB service ...
- Hi,
Kindly attend below request:
This is to formalize the request to check on the ESB weblogic at DR since the se... - 12:44 Support #10051 (Closed - End of life cycle): SCP ID :##5043##] : CMS Rentas Transaction not refle...
- Hafiz, Jul 24, 2019 01:13 PM:-...
- 12:41 Support #10043 (Closed - End of life cycle): [SCP ID :##5036##] : NO TRANSACTION CAPTURED IN BVMC...
- Hafiz, Aug 2, 2019 06:38 PM:-
The intermittent issue can be due to too many applications being deployed to the 32... - 12:38 Support #9991 (Closed - End of life cycle): [SCP ID :##5016##] : Service Down - KFHIB04
- Issue closed in SCP.
- 12:37 Support #9972 (Closed - End of life cycle): SCP ID :##5001##] : Unable to Locate transaction IB 3...
- Hafiz, Jun 17, 2019 06:35 PM:-...
- 12:32 Support #10114 (Pending Customer Feedback): [SCP ID :##5073##] : Tabung Haji Report File
- 12:24 Support #10096 (Closed - End of life cycle): [SCP ID :##5066##] : FPX Transaction Unsuccessful
- 12:24 Support #10046 (Closed - End of life cycle): [SCP ID :##5039##] : IB Services ID
- Issue closed in SCP.
- 12:23 Support #9989 (Closed - End of life cycle): [SCP ID :##5015##] : Transaction errors
- Issue closed in SCP.
- 12:21 Support #10150 (Closed - End of life cycle): [SCP ID :##5093##] : Deskmate Update : Deskmate sta...
- Support for Deskmate suspended due to AMC expired.
Closed at SCP and will reopen case after renewed AMC.
- 12:18 Support #10119 (Closed - End of life cycle): [SCP ID :##5075##] : Deskmate Update : News Section
- Issue closed in SCP.
- 12:17 Support #10155 (Closed - End of life cycle): [SCP ID :##5094##] : RENTAS TRANSACTION NOT REFLECTED
- Issue closed in SCP.
- 12:17 Support #10149 (Closed - End of life cycle): [SCP ID :##5092##] : CMS Bulk Payment
- Issue closed in SCP.
- 12:15 Support #10127 (Closed - End of life cycle): [SCP ID :##5082##] : Missing RPP Transaction Details...
- Issue closed in SCP.
- 12:12 Support #10125 (Closed - End of life cycle): [SCP ID :##5080##] : KFHOnline - Duitnow Transfer issue
- Issue closed in SCP.
- 12:11 Support #10145 (Closed - End of life cycle): [SCP ID :##5090##] : RPP DuitNow Problem - 21082019
- Issue closed in SCP.
- 12:05 Support #10117 (Closed - End of life cycle): [SCP ID :##5074##] : Failed to Perform Jompay Mainta...
- Issue closed in SCP.
- 12:04 Support #10122 (Closed - End of life cycle): [SCP ID :##5077##] : To demolish Info Site (KFHMB)
- Issue closed in SCP.
- 12:03 Support #10140 (Closed - End of life cycle): [SCP ID :##5088##] : Swift Code - RENTAS
- Issue closed in SCP.
- 12:02 Support #10126 (Closed - End of life cycle): [SCP ID :##5081##] : DuitNow Fund Transaction Failur...
- Issue closed in SCP.
- 12:01 Support #10096: [SCP ID :##5066##] : FPX Transaction Unsuccessful
- Issue closed in SCP.
- 12:00 Support #10044 (Closed - End of life cycle): [SCP ID :##5037##] : Failed to Generate EPF Report
- Issue closed in SCP.
- 11:45 Support #10166 (Closed - End of life cycle): [SCP ID :##5099##] : BIB SI - notification email uns...
- Hi,
Kindly attend below request:
We have received email notification CIB SI unsuccessful today but the accounts ... - 08:38 Support #10140 (Pending Customer Feedback): [SCP ID :##5088##] : Swift Code - RENTAS
- 08:35 Support #10083 (Investigation): [SCP ID :##5060##] : Geolocation Fraud Detection
August 27, 2019
- 16:58 Support #10163 (Work Completed-End life cycle): [SCP ID :##5097##] : Failed to Perform Transfer f...
- Hi,
Kindly attend below request:
Dear Team, please help to investigate on failed intrabank transaction. Below are... - 12:40 Support #10155 (Pending Customer Feedback): [SCP ID :##5094##] : RENTAS TRANSACTION NOT REFLECTED
- Hafiz, Aug 26, 2019 05:52 PM:-...
- 12:31 Support #10149 (Pending Customer Feedback): [SCP ID :##5092##] : CMS Bulk Payment
- Kah Yan, Aug 26, 2019 09:41 AM:-
Tested the file in STG environment. No issue on the file.
Kindly advice customer... - 12:23 Support #10127 (Pending Customer Feedback): [SCP ID :##5082##] : Missing RPP Transaction Details ...
- Siew Kar Chun, Aug 21, 2019 06:27 PM:-...
- 11:40 Support #10096 (Pending Customer Feedback): [SCP ID :##5066##] : FPX Transaction Unsuccessful
- Hafiz, Aug 16, 2019 04:42 PM:-
From our investigation, We find BIB system unable to get transaction limit from dat... - 11:32 Support #10044 (Pending Customer Feedback): [SCP ID :##5037##] : Failed to Generate EPF Report
- Hafiz, Aug 23, 2019 05:03 PM:=...
August 26, 2019
- 00:52 Support #10145 (Pending Customer Feedback): [SCP ID :##5090##] : RPP DuitNow Problem - 21082019
- Error returned from PowerCard is 0042. IT need to check PowerCard and/or CORE
- 00:48 Support #10119 (Pending Customer Feedback): [SCP ID :##5075##] : Deskmate Update : News Section
- Updated as per request. Pending customer to verify
- 00:46 Support #10117 (Pending Customer Feedback): [SCP ID :##5074##] : Failed to Perform Jompay Maintan...
- Root Cause: ORA-00001: unique constraint (BVUSERPRD.IB_JOMPAY_REGISTERED_PK) violated
Fix: Add sequence and trigger ... - 00:41 Support #10122 (Pending Customer Feedback): [SCP ID :##5077##] : To demolish Info Site (KFHMB)
- Provided document to bring down kfhmb
> Please get document for remove kfhmb.war at below path:-
> //10.20.8.35/i... - 12:33 Support #10156 (Work Completed-End life cycle): [SCP ID :##5095##] : Unable to Approve Transaction
- Hi,
Kindly attend below request.
Customer BINA BICARA SDN. BHD. performed 4 IBG transaction and 1 Intrabank trans... - 11:31 Support #10155 (Closed - End of life cycle): [SCP ID :##5094##] : RENTAS TRANSACTION NOT REFLECTED
- Hi,
Kindly attend below request.
Customer SOWLEX LUXURY VENTURE has performed RENTAS transaction DD 23/08/2019 am... - 10:47 Support #10128 (Closed - End of life cycle): [SCP D :##5083##] : Deskmate Update : New Hire Update
- Issue closed in SCP.
- 09:48 Support #9978 (Closed - End of life cycle): [SCP ID :##5007##] : unable to open new Gold Account-...
- Hafiz, Aug 1, 2019 11:51 AM:-...
- 09:45 Support #10047 (Closed - End of life cycle): [SCP ID :##5040##] : Unable to Login to KFHOnline - ...
- Issue closed in SCP.
- 09:44 Support #10056 (Closed - End of life cycle): [SCP ID :##5046##] : Jompay - Unable to Add Unifi Bi...
- Hafiz, Jul 23, 2019 01:15 PM:-...
- 09:41 Support #10123 (Closed - End of life cycle): [SCP ID :##5078##] : FPX Fraud Email Notification Title
- Issue closed in SCP.
- 09:40 Support #10048 (Closed - End of life cycle): [SCP ID :##5041##] : Failed to Process IBG OFI Durin...
- Issue closed in SCP.
August 23, 2019
- 16:44 Support #10055 (Closed - End of life cycle): [SCP ID :##5045##] : Unable to Perform Jompay Mainte...
- Hafiz, Jul 24, 2019 04:31 PM:-...
- 16:39 Support #10047 (Pending Customer Feedback): [SCP ID :##5040##] : Unable to Login to KFHOnline - S...
- Hafiz, Jul 24, 2019 04:26 PM:-
As our investigation. User unable to update mobile no due unable to get mobile no f... - 16:31 Support #10061 (Closed - End of life cycle): [SCP ID :##5047##] : CMS FPX Issue
- Issue closed in SCP.
- 11:30 Support #10150 (Closed - End of life cycle): [SCP ID :##5093##] : Deskmate Update : Deskmate sta...
- Hi,
Kindly attend below request.
Kindly update the staff directory as follows:
1) Risk Management
!https://... - 11:13 Support #10149 (Closed - End of life cycle): [SCP ID :##5092##] : CMS Bulk Payment
- Hi,
Kindly attend below request.
Kindly advise urgently as our customer having issue when upload the bulk payment... - 09:00 Support #10123 (Pending Customer Feedback): [SCP ID :##5078##] : FPX Fraud Email Notification Title
- Root Cause: Title for Fraud Email Different in "Consumer FPX" and "Consumer"
Fix: Update email title in "Consumer FP... - 08:55 Support #10140 (Development / Work In Progress): [SCP ID :##5088##] : Swift Code - RENTAS
- Tested the scenario in STG environment. Rentas Swift Code was getting the correct code.
Suspect: BV not sync / cac... - 08:52 Support #10125 (Pending Customer Feedback): [SCP ID :##5080##] : KFHOnline - Duitnow Transfer issue
- Root Cause: Recipient Reference and Other Payment Details not substring as per requirement, was substring to 22 chara...
August 22, 2019
- 12:08 Support #10145 (Closed - End of life cycle): [SCP ID :##5090##] : RPP DuitNow Problem - 21082019
- Hi Hafiz,
Kindly attend below request....
August 21, 2019
- 10:06 Support #10140 (Closed - End of life cycle): [SCP ID :##5088##] : Swift Code - RENTAS
- Hi Kah Yan,
Kindly attend below request....
August 20, 2019
- 11:53 Support #10075 (Work Completed-End life cycle): [SCP ID :##5054##] : Deskmate Update : End of emp...
- Done.
- 11:44 Support #10128 (Pending Customer Feedback): [SCP D :##5083##] : Deskmate Update : New Hire Update
- Done. Pending customer to verify.
- 10:00 Support #10114 (Development / Work In Progress): [SCP ID :##5073##] : Tabung Haji Report File
- Provided mapping of new fields with getUserProfile fields.
Pending feedback / formalize request on the development f... - 09:57 Support #10048 (Pending Customer Feedback): [SCP ID :##5041##] : Failed to Process IBG OFI During...
- Patches provided: //10.20.8.35/internet banking/20190809_5041_ibg_special_character
Root Cause: Unable to process ... - 09:53 Support #10126 (Pending Customer Feedback): [SCP ID :##5081##] : DuitNow Fund Transaction Failure...
- Root Cause: PowerCard returned: -16 No Connection
Logs:
2019/08/19 12:30:50:080 INFO stdout: [19/08/2019] [12:30...
August 19, 2019
- 18:05 Change #10129 (Closed - End of life cycle): [SCP ID :##5084##] : JomPAY Add Favourite
- Hi,
Kindly attend below request.
Kindly asses the attached CR and comeback with the proposed solution. - 17:46 Support #10128 (Closed - End of life cycle): [SCP D :##5083##] : Deskmate Update : New Hire Update
- Hi,
Kindly attend below request.
Kindly update the deskmate staff directory as follows:
Staff ID
Name
Di... - 15:45 Support #10127 (Closed - End of life cycle): [SCP ID :##5082##] : Missing RPP Transaction Details...
- Hi,
Kindly attend below request.
There is missing transaction details for RPP transaction in Fraud email notifica... - 15:10 Support #10126 (Closed - End of life cycle): [SCP ID :##5081##] : DuitNow Fund Transaction Failur...
- Hi,
Kindly attend below request.
We have received few calls from customer unable to perform Duitnow transactions ... - 14:59 Support #10125 (Closed - End of life cycle): [SCP ID :##5080##] : KFHOnline - Duitnow Transfer issue
- Hi,
Kindly attend below request.
Card No. : 4678039700042550
Transaction amount ...
August 16, 2019
- 16:19 Support #10123 (Closed - End of life cycle): [SCP ID :##5078##] : FPX Fraud Email Notification Title
- Hi,
Kindly attend below request.
This is to formalize the issue reported by user whereby the fraud notification t... - 16:09 Support #10122 (Closed - End of life cycle): [SCP ID :##5077##] : To demolish Info Site (KFHMB)
- Hi,
Kindly attend below request.
Corporate Comm has confirmed that KFHMB instance is no longer use and we can pro...
August 15, 2019
- 17:29 Support #10119 (Closed - End of life cycle): [SCP ID :##5075##] : Deskmate Update : News Section
- Hi Hafiz,
Kindly attend below request.
Kindly upload the news in the deskmate news section as follow:
1)
Ne... - 16:00 Support #10117 (Closed - End of life cycle): [SCP ID :##5074##] : Failed to Perform Jompay Mainta...
- Hi Hafiz,
Kindly attend below request.... - 09:40 Support #10114 (Closed - End of life cycle): [SCP ID :##5073##] : Tabung Haji Report File
- Hi,
Kindly attend below request.
Please find the attached file for requirement of generating new report file for ...
August 14, 2019
- 12:14 Support #10052 (Closed - End of life cycle): [SCP ID :##5044##] : BIB - Unable to perform Bill Pa...
- Issue closed in SCP.
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