Support #10241
[SCP ID :##5115##] : KFHonline | TAC no did not receive
| Status: | Closed - End of life cycle | Start date: | September 13, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Details of customers are as follows:
Tel No
: 0126540003
User Id
: 64077
The above customer claimed he did not receive TAC no. We have checked with Macrokiosk and they also confirmed they did not received any SMS request for above customer since 6-Sep-19.
Kindly assist to check & revert to us soonest.
History
#1
Updated by Yap Kah Yan almost 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
Findings:
From our investigation. sms notification system unable sent sms due special character (;). This special character has been used by data from database as splitter between column. The bene name that contain this special character (;) has been provided HPS via webservice RPPInstanceTransferServices (DuitNow)
Solution:
Please liaise HSP to solve this problem
#2
Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.