Activity
From August 28, 2019 to September 26, 2019
September 26, 2019
- 12:14 Support #10267 (Pending Customer Feedback): [SCP ID :##5122##] : Pending Authorization-NTT DATA B...
- Hafiz, Sep 26, 2019 10:29 AM:-
Here our investigation finding.
1) Unable to get fpx record from database. which l... - 10:27 Support #10247 (Closed - End of life cycle): [SCP ID :##5116##] : Deskmate update:2019 EES Tab
- Issue closed in SCP.
- 10:27 Support #10272 (Closed - End of life cycle): [SCP ID :##5124##] : Deskmate Update : Deskmate Banner
- Issue closed in SCP.
- 10:26 Support #10283 (Closed - End of life cycle): [SCP ID :##5125##] : Deskmate Update : End of employ...
- Issue closed in SCP.
- 10:25 Support #10291 (Closed - End of life cycle): [SCP ID :##5129##] : Unable to Activate KFHOnline
- Hi,
Kindly attend below request:
CUSTOMER’S NAME : CHUA BUN HUI
DEBIT CARD NO : 4678039300162683
ACCOUNT NO :... - 10:16 Support #10229 (Pending Customer Feedback): [SCP ID :##5114##] : Missing IBG Transaction History
- Findings:
1) Based of data from database. IBG system generate OFI nacha file with affected transaction.
2) We fou... - 10:12 Support #10241 (Pending Customer Feedback): [SCP ID :##5115##] : KFHonline | TAC no did not receive
- Findings:
From our investigation. sms notification system unable sent sms due special character (;). This special ch... - 10:03 Support #10248 (Pending Customer Feedback): [SCP ID :##5117##] : Fund Transfer Issue | CM CLEANIN...
- Findings:
Incoming transaction not handled by IB (other bank transferring to KFH)
Solution
to check with HPS (ot... - 10:00 Support #10166 (Pending Customer Feedback): [SCP ID :##5099##] : BIB SI - notification email unsu...
- Findings:
We check the SI record. the are lot of expired record still have status online.
Suggestion:
1) Updat... - 09:58 Support #10262 (Pending Customer Feedback): [SCP ID :##5120##] : Unable to access CMS Account
- Finding
1) verify token method return=1 which mean invalid security token pin no.
2) Since token had been reassigne... - 09:56 Support #10190 (Pending Customer Feedback): [SCP ID :##5108##] : Invalid SMS TAC at 7510 instance
- Root Cause:
Transaction type and amount in SMS bean different from Hibernate Service bean.
The information stored ...
September 25, 2019
- 17:05 Support #10289 (Closed - End of life cycle): [SCP ID :##5127##] : Failed to Perform IBG in CMS
- Hi,
Kindly attend below request:
CUSTOMER HAVE PERFORMED IBG, BUT TRANSACTION FAILED. DETAILS AS ATTACEHD - 11:17 Support #10286 (Closed - End of life cycle): [SCP ID :##5126##] : Deskmate Update : New Hire Update
- Hi Lizahwati,
Kindly attend below request.
Staff Id ...
September 24, 2019
- 17:22 Support #10247 (Pending Customer Feedback): [SCP ID :##5116##] : Deskmate update:2019 EES Tab
- Done. Pending user to feedback.
- 17:22 Support #10272 (Pending Customer Feedback): [SCP ID :##5124##] : Deskmate Update : Deskmate Banner
- Done. Pending user to feedback.
- 17:20 Support #10283 (Pending Customer Feedback): [SCP ID :##5125##] : Deskmate Update : End of employment
- Done. Pending customer to feedback.
- 16:51 Support #10283 (Closed - End of life cycle): [SCP ID :##5125##] : Deskmate Update : End of employ...
- Hi Lizahwati,
Kindly attend below request.... - 10:06 Support #10272 (Closed - End of life cycle): [SCP ID :##5124##] : Deskmate Update : Deskmate Banner
- Hi Lizahwati,
Kindly assist to attend below request....
September 20, 2019
- 12:20 Support #10267 (Closed - End of life cycle): [SCP ID :##5122##] : Pending Authorization-NTT DATA ...
- Hi,
Kindly attend below request:
Kindly assist to provide the root cause for unsuccessful FPX transaction
C...
September 19, 2019
- 14:41 Support #10262 (Closed - End of life cycle): [SCP ID :##5120##] : Unable to access CMS Account
- Hi,
Kindly attend below request:
The below customer having problem to access his CMS Account.
He had rese...
September 17, 2019
- 14:18 Support #10248 (Closed - End of life cycle): [SCP ID :##5117##] : Fund Transfer Issue | CM CLEANI...
- Hi,
Kindly attend below request:
CUSTOMER COMPLAINT THAT RECENTLY, WHENEVER HER CLIENT WANTED TO TRANSFER FROM OT... - 11:16 Support #10156 (Work Completed-End life cycle): [SCP ID :##5095##] : Unable to Approve Transaction
- IT consulted and agreed to close issue.
[Hafizudin, 100919]:
1) Affected transaction is approved or rejected aro... - 11:08 Support #10223 (Work Completed-End life cycle): [SCP ID :##5113##] : KFH Online Gold Account not...
- IT consulted customer and agreed to close issue.
[Hafizudin, 110919]: Customer unable to perform sell/buy gold due... - 10:52 Support #10177 (Work Completed-End life cycle): [SCP ID :##5103##] : Jakel Trading - Bulkpayment ...
- IT consulted customer and agreed to close issue.
[Hafiz, 060919]: After DR, cronjob that execute bulkpayment engin... - 10:46 Support #10163 (Work Completed-End life cycle): [SCP ID :##5097##] : Failed to Perform Transfer f...
- IT consulted customer and agreed to close issue.
[Hafizudin, 280819]: User unable to perform transaction because ... - 10:32 Support #10247 (Closed - End of life cycle): [SCP ID :##5116##] : Deskmate update:2019 EES Tab
- Hi Lizahwati,
Kindly attend below request....
September 13, 2019
- 11:04 Support #10241 (Closed - End of life cycle): [SCP ID :##5115##] : KFHonline | TAC no did not receive
- Hi,
Kindly attend below request:
Details of customers are as follows:
Tel No
: 0126540003
User ...
September 12, 2019
- 03:52 Migration #10238: SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX
- Dear All,
Summary of today's migration activity
0000 bring down server
0008 deployed fpx - error code 1H
0022 s... - 16:28 Migration #10238 (Prepare Migration Report): SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX
- Kah Yan onsite for migration
- 16:27 Migration #10238 (Final Patch & Code Review ): SCP#5047- CMS FPX Issue - Error Code 1H - Consumer...
- 16:27 Migration #10238 (Code Review (UAT)): SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX
- Reviewed by Lee Yong at 12/09/2019
- 16:23 Migration #10238 (Work Completed-End life cycle): SCP#5047- CMS FPX Issue - Error Code 1H - Consu...
- Patch at \\10.20.8.35\Internet Banking\20190723_FPX_UIUX_PROD_ISSUE
- 09:07 Support #10229 (Closed - End of life cycle): [SCP ID :##5114##] : Missing IBG Transaction History
- Hi Hafiz,
Kindly attend below request....
September 11, 2019
- 15:12 Support #10223 (Work Completed-End life cycle): [SCP ID :##5113##] : KFH Online Gold Account not...
- Hi,
Kindly attend below request:
Customer unable to perform any Gold Buy/Sell via KFH Online.
The Gold price h...
September 10, 2019
- 15:42 Support #10184 (Pending Customer Feedback): [SCP ID :##5107##] : EPF for CMS
- We have assist KFH IT on re-initiate EPF testing.
Action:
1. Provide the flow of EPF transaction, first time uplo...
September 06, 2019
- 15:06 Support #10211 (Pending Customer Feedback): [SCP ID :##5112##] : DuitNow Unsuccessful Transaction...
- Root Cause: Inserted value too large for column: "192.168.4.158, 58.71.201.164"
Solution: To check with HPS.
Act... - 12:03 Support #10211 (Closed - End of life cycle): [SCP ID :##5112##] : DuitNow Unsuccessful Transactio...
- Hi,
Kindly attend below request:
We have received a call from customer unable to perform Registered Duitnow Fund ...
September 04, 2019
- 15:56 Support #10184 (User Acceptance Test): [SCP ID :##5107##] : EPF for CMS
- issue in UAT environment
- 10:54 Support #10190 (Closed - End of life cycle): [SCP ID :##5108##] : Invalid SMS TAC at 7510 instance
- Hi Hafiz,
Kindly attend below request....
August 30, 2019
- 17:46 Support #10183 (Investigation): [SCP ID :##5106##] : Bill Payment Issue - Bad Cert
- issue happened after swing to DR and revert back to PROD at 27/08/2019
when testing at DR side also faced bad_cert i... - 10:19 Support #10184 (Closed - End of life cycle): [SCP ID :##5107##] : EPF for CMS
- Hi,
Kindly attend below request:
We would like to re-initiate EPF testing for CMS. User has performed the testing... - 09:00 Support #10084 (Closed - End of life cycle): [SCP ID :##5061##] : unable to increase limit up to...
- Issue closed in SCP.
- 08:59 Support #10114 (Closed - End of life cycle): [SCP ID :##5073##] : Tabung Haji Report File
- Issue closed in SCP.
- 08:52 Support #10183 (Closed - End of life cycle): [SCP ID :##5106##] : Bill Payment Issue - Bad Cert
- Hi,
Kindly attend below request:
Need your on site support on Friday, 30th August 2019 since we are having "bad c... - 08:41 Support #10167: [SCP ID :##5100##] : Unable to bring up ESB service at DR - 28082019
- Raised issue to Oracle. Pending feedback.
August 29, 2019
- 16:07 Support #10182 (Closed - End of life cycle): [SCP ID :##5105##] : STATUS TRANSACTION = ‘PENDING’
- Hi Hafiz,
Kindly attend below request.... - 12:13 Support #10176 (Investigation): [SCP ID :##5102##] : KFHOnline missing security question answer t...
- Compared instances in bv2 and bv3. Source code same.
KFH User tested and identify issue only happened in bv3 (7510... - 11:27 Support #10177 (Work Completed-End life cycle): [SCP ID :##5103##] : Jakel Trading - Bulkpayment ...
- Hi Hafiz,
Kindly attend below request.... - 11:25 Support #10176 (Closed - End of life cycle): [SCP ID :##5102##] : KFHOnline missing security ques...
- Hi Kah Yan,
Kindly attend below request....
August 28, 2019
- 16:22 Support #10163 (Development / Work In Progress): [SCP ID :##5097##] : Failed to Perform Transfer ...
- 16:18 Change #10129 (Development / Work In Progress): [SCP ID :##5084##] : JomPAY Add Favourite
- Lizahwati, Aug 21, 2019 06:53 PM:-
For this request we have 2 options as below. Kindly assist to confirm. Thank yo... - 16:14 Support #10084 (Pending Customer Feedback): [SCP ID :##5061##] : unable to increase limit up to ...
- Kah Yan, Aug 6, 2019 11:12 AM:-
2) Please confirm on what question displayed to the user.
User have reset their s... - 13:38 Support #10167 (Investigation): [SCP ID :##5100##] : Unable to bring up ESB service at DR - 28082019
- 12:55 Support #10081 (Closed - End of life cycle): [SCP ID :##5058##] : Registered RENTAS,IBG & JOMPAY ...
- Pending log files since Aug 2, 2019.
Already follow up and will reopen this issue once we get the log file to procee... - 12:51 Support #10076: [SCP ID :##5055##] : OUT OF MEMORY issue
- Dear Chun Feng/Team,
Any updates on this issue?
Thanks. - 12:48 Support #10167 (Closed - End of life cycle): [SCP ID :##5100##] : Unable to bring up ESB service ...
- Hi,
Kindly attend below request:
This is to formalize the request to check on the ESB weblogic at DR since the se... - 12:44 Support #10051 (Closed - End of life cycle): SCP ID :##5043##] : CMS Rentas Transaction not refle...
- Hafiz, Jul 24, 2019 01:13 PM:-...
- 12:41 Support #10043 (Closed - End of life cycle): [SCP ID :##5036##] : NO TRANSACTION CAPTURED IN BVMC...
- Hafiz, Aug 2, 2019 06:38 PM:-
The intermittent issue can be due to too many applications being deployed to the 32... - 12:38 Support #9991 (Closed - End of life cycle): [SCP ID :##5016##] : Service Down - KFHIB04
- Issue closed in SCP.
- 12:37 Support #9972 (Closed - End of life cycle): SCP ID :##5001##] : Unable to Locate transaction IB 3...
- Hafiz, Jun 17, 2019 06:35 PM:-...
- 12:32 Support #10114 (Pending Customer Feedback): [SCP ID :##5073##] : Tabung Haji Report File
- 12:24 Support #10096 (Closed - End of life cycle): [SCP ID :##5066##] : FPX Transaction Unsuccessful
- 12:24 Support #10046 (Closed - End of life cycle): [SCP ID :##5039##] : IB Services ID
- Issue closed in SCP.
- 12:23 Support #9989 (Closed - End of life cycle): [SCP ID :##5015##] : Transaction errors
- Issue closed in SCP.
- 12:21 Support #10150 (Closed - End of life cycle): [SCP ID :##5093##] : Deskmate Update : Deskmate sta...
- Support for Deskmate suspended due to AMC expired.
Closed at SCP and will reopen case after renewed AMC.
- 12:18 Support #10119 (Closed - End of life cycle): [SCP ID :##5075##] : Deskmate Update : News Section
- Issue closed in SCP.
- 12:17 Support #10155 (Closed - End of life cycle): [SCP ID :##5094##] : RENTAS TRANSACTION NOT REFLECTED
- Issue closed in SCP.
- 12:17 Support #10149 (Closed - End of life cycle): [SCP ID :##5092##] : CMS Bulk Payment
- Issue closed in SCP.
- 12:15 Support #10127 (Closed - End of life cycle): [SCP ID :##5082##] : Missing RPP Transaction Details...
- Issue closed in SCP.
- 12:12 Support #10125 (Closed - End of life cycle): [SCP ID :##5080##] : KFHOnline - Duitnow Transfer issue
- Issue closed in SCP.
- 12:11 Support #10145 (Closed - End of life cycle): [SCP ID :##5090##] : RPP DuitNow Problem - 21082019
- Issue closed in SCP.
- 12:05 Support #10117 (Closed - End of life cycle): [SCP ID :##5074##] : Failed to Perform Jompay Mainta...
- Issue closed in SCP.
- 12:04 Support #10122 (Closed - End of life cycle): [SCP ID :##5077##] : To demolish Info Site (KFHMB)
- Issue closed in SCP.
- 12:03 Support #10140 (Closed - End of life cycle): [SCP ID :##5088##] : Swift Code - RENTAS
- Issue closed in SCP.
- 12:02 Support #10126 (Closed - End of life cycle): [SCP ID :##5081##] : DuitNow Fund Transaction Failur...
- Issue closed in SCP.
- 12:01 Support #10096: [SCP ID :##5066##] : FPX Transaction Unsuccessful
- Issue closed in SCP.
- 12:00 Support #10044 (Closed - End of life cycle): [SCP ID :##5037##] : Failed to Generate EPF Report
- Issue closed in SCP.
- 11:45 Support #10166 (Closed - End of life cycle): [SCP ID :##5099##] : BIB SI - notification email uns...
- Hi,
Kindly attend below request:
We have received email notification CIB SI unsuccessful today but the accounts ... - 08:38 Support #10140 (Pending Customer Feedback): [SCP ID :##5088##] : Swift Code - RENTAS
- 08:35 Support #10083 (Investigation): [SCP ID :##5060##] : Geolocation Fraud Detection
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