Support #10262
[SCP ID :##5120##] : Unable to access CMS Account
| Status: | Closed - End of life cycle | Start date: | September 19, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
The below customer having problem to access his CMS Account.
He had reset his password & secure pass no. but, when he tried to login error message prompted “Wrong Secure Pass Pin No.”
Kindly assist on this issue urgently as he need to make payment via CMS by today.
UserId : JohnJega
Date : 19/09/2019
Time : 13:31:33
Log files : \\10.20.8.104\shared\IB\Log\19092019
History
#1
Updated by Yap Kah Yan almost 5 years ago
- Category changed from MY RIB to MY BIB
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Finding
1) verify token method return=1 which mean invalid security token pin no.
2) Since token had been reassigned back to user, there is a possibility that token hardware malfunction.
2019-09-19 13:35:02,596 ERROR [STDERR] (http-0.0.0.0-7151-1) Sep 19, 2019 1:35:02 PM my.com.upass.UPassController VerifyToken
INFO: JohnJega Return=1
Solution
1) Assign new token to user.
#2
Updated by Yap Kah Yan almost 5 years ago
- Assignee changed from Hafizudin MD to Zahir Abd Latif
#3
Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.