Activity

From August 21, 2019 to September 19, 2019

14:41 Support #10262 (Closed - End of life cycle): [SCP ID :##5120##] : Unable to access CMS Account: Hi,
Kindly attend below request:
The below customer having problem to access his CMS Account.

He had rese... Zahir Abd Latif

14:18 Support #10248 (Closed - End of life cycle): [SCP ID :##5117##] : Fund Transfer Issue | CM CLEANI...: Hi,
Kindly attend below request:
CUSTOMER COMPLAINT THAT RECENTLY, WHENEVER HER CLIENT WANTED TO TRANSFER FROM OT... Zahir Abd Latif
11:16 Support #10156 (Work Completed-End life cycle): [SCP ID :##5095##] : Unable to Approve Transaction: IT consulted and agreed to close issue.
[Hafizudin, 100919]:
1) Affected transaction is approved or rejected aro... Nurul Akmal
11:08 Support #10223 (Work Completed-End life cycle): [SCP ID :##5113##] : KFH Online Gold Account not...: IT consulted customer and agreed to close issue.
[Hafizudin, 110919]: Customer unable to perform sell/buy gold due... Nurul Akmal
10:52 Support #10177 (Work Completed-End life cycle): [SCP ID :##5103##] : Jakel Trading - Bulkpayment ...: IT consulted customer and agreed to close issue.
[Hafiz, 060919]: After DR, cronjob that execute bulkpayment engin... Nurul Akmal
10:46 Support #10163 (Work Completed-End life cycle): [SCP ID :##5097##] : Failed to Perform Transfer f...: IT consulted customer and agreed to close issue.
[Hafizudin, 280819]: User unable to perform transaction because ... Nurul Akmal
10:32 Support #10247 (Closed - End of life cycle): [SCP ID :##5116##] : Deskmate update:2019 EES Tab: Hi Lizahwati,
Kindly attend below request.... Nurul Akmal

11:04 Support #10241 (Closed - End of life cycle): [SCP ID :##5115##] : KFHonline | TAC no did not receive: Hi,
Kindly attend below request:
Details of customers are as follows:

Tel No
: 0126540003
User ... Zahir Abd Latif

03:52 Migration #10238: SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX: Dear All,
Summary of today's migration activity
0000 bring down server
0008 deployed fpx - error code 1H
0022 s... Yap Kah Yan
16:28 Migration #10238 (Prepare Migration Report): SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX: Kah Yan onsite for migration Yap Kah Yan
16:27 Migration #10238 (Final Patch & Code Review ): SCP#5047- CMS FPX Issue - Error Code 1H - Consumer...: Yap Kah Yan
16:27 Migration #10238 (Code Review (UAT)): SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX: Reviewed by Lee Yong at 12/09/2019
Yap Kah Yan
16:23 Migration #10238 (Work Completed-End life cycle): SCP#5047- CMS FPX Issue - Error Code 1H - Consu...: Patch at \\10.20.8.35\Internet Banking\20190723_FPX_UIUX_PROD_ISSUE Yap Kah Yan
09:07 Support #10229 (Closed - End of life cycle): [SCP ID :##5114##] : Missing IBG Transaction History: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

15:12 Support #10223 (Work Completed-End life cycle): [SCP ID :##5113##] : KFH Online Gold Account not...: Hi,
Kindly attend below request:
Customer unable to perform any Gold Buy/Sell via KFH Online.
The Gold price h... Zahir Abd Latif

15:42 Support #10184 (Pending Customer Feedback): [SCP ID :##5107##] : EPF for CMS: We have assist KFH IT on re-initiate EPF testing.
Action:
1. Provide the flow of EPF transaction, first time uplo... Yap Kah Yan

15:06 Support #10211 (Pending Customer Feedback): [SCP ID :##5112##] : DuitNow Unsuccessful Transaction...: Root Cause: Inserted value too large for column: "192.168.4.158, 58.71.201.164"
Solution: To check with HPS.
Act... Yap Kah Yan
12:03 Support #10211 (Closed - End of life cycle): [SCP ID :##5112##] : DuitNow Unsuccessful Transactio...: Hi,
Kindly attend below request:
We have received a call from customer unable to perform Registered Duitnow Fund ... Zahir Abd Latif

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B - Production Support » KFH Support