Support #10229

[SCP ID :##5114##] : Missing IBG Transaction History

Added by Nurul Akmal about 5 years ago. Updated almost 5 years ago.

Status:Closed - End of life cycleStart date:September 12, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi Hafiz,
Kindly attend below request.

 Please help to investigate on below issue.

     Customer has performed two transaction on 28/8/2019, RM350 each. However, the transaction did not appear in his CMS Online transaction history. His account has been debited but the beneficiary claimed they did not received the fund. Customer need the payment details if the affected transaction was actually successful so he can give it to the beneficiary.  

Company Name

: MALAYAN AFFLUENT HARVEST SDN BHD

A/C Number

: 006141000749

Issues

: - IBG Transaction missing in transaction history details.

- Status of the IBG transaction performed on 28/8/2019.

Thank you.

acct debitted.png (29.2 KB) Nurul Akmal, September 12, 2019 09:07

missing trx from history.jpg (58 KB) Nurul Akmal, September 12, 2019 09:07

trx made.jpg (41.8 KB) Nurul Akmal, September 12, 2019 09:07

History

#1 Updated by Yap Kah Yan almost 5 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif

Findings:

1) Based of data from database. IBG system generate OFI nacha file with affected transaction.
2) We found error out memory at framework 3 that cause ib system unable to insert record. refer log below for details

Log:
23:34:55,350 INFO [STDOUT] ERR: Property entry not found..
23:34:55,565 ERROR [STDERR] Aug 28, 2019 11:34:55 PM my.com.upass.UPassController VerifyTAC
INFO: el_eldi SessID=20190828233306871782 Return=0
23:34:55,565 INFO [STDOUT] The error code is: 0
23:35:03,092 WARN [Connection] Connection failure, use javax.jms.Connection.setExceptionListener() to handle this error and reconnect
org.jboss.mq.SpyJMSException: No pong received; - nested throwable: (java.io.IOException: ping timeout.)
at org.jboss.mq.Connection$PingTask.run(Connection.java:1305)
at EDU.oswego.cs.dl.util.concurrent.ClockDaemon$RunLoop.run(ClockDaemon.java:364)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.IOException: ping timeout.
... 3 more
23:35:10,838 ERROR [STDERR] Exception in thread "RMI RenewClean-[10.20.208.4:7415]"
23:35:10,838 ERROR [STDERR] java.lang.OutOfMemoryError: unable to create new native thread
23:35:10,839 ERROR [STDERR] at java.lang.Thread.start0(Native Method)
23:35:10,839 ERROR [STDERR] at java.lang.Thread.start(Thread.java:574)
23:35:10,839 ERROR [STDERR] at sun.rmi.transport.tcp.TCPChannel.free(TCPChannel.java:321)
23:35:10,840 ERROR [STDERR] at sun.rmi.server.UnicastRef.free(UnicastRef.java:395)
23:35:10,840 ERROR [STDERR] at sun.rmi.server.UnicastRef.done(UnicastRef.java:412)
23:35:10,840 ERROR [STDERR] at sun.rmi.transport.DGCImpl_Stub.dirty(Unknown Source)
23:35:10,840 ERROR [STDERR] at sun.rmi.transport.DGCClient$EndpointEntry.makeDirtyCall(DGCClient.java:328)
23:35:10,841 ERROR [STDERR] at sun.rmi.transport.DGCClient$EndpointEntry.access$1600(DGCClient.java:144)
23:35:10,841 ERROR [STDERR] at sun.rmi.transport.DGCClient$EndpointEntry$RenewCleanThread.run(DGCClient.java:540)
23:35:10,841 ERROR [STDERR] at java.lang.Thread.run(Thread.java:595)

Solution:
To patch receipt using SQL script

Patch:
//10.20.8.35/internet banking/20190924_5114_ibg

#2 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

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