Support #10491
[SCP ID :##5193 ##] : Unable to Register for KFH Online
| Status: | Closed - End of life cycle | Start date: | November 29, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY IBG | Spent time: | - | |
| Target version: | - |
Description
Hi Chee Ping,
Kindly attend below request.
Account No. : 004142017598 Card No. : 4678039300257871 Date / Time Attempt : 29/11/19 @ 9:00am – 10:15am Account No. : 001142042767 Card No. : 4678039300252732 Date / Time Attempt : 29/11/19 @ 9:00am – 10:15am The above customers has contacted us because was unable to register their KFHOnline account. The error message prompted was (Error Code 9001- Verification Failed). Kindly assist to check & revert to us the outcome. We have transferred log file to \\10.20.8.104\shared\IB\Log\29112019
Thank you.
History
#1
Updated by Ngoh Chee Onn almost 5 years ago
- Assignee changed from Ngoh Chee Onn to Ngoh Chee Ping
#2
Updated by Ngoh Chee Ping almost 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Ping to Nurul Akmal
- % Done changed from 0 to 100
Root Cause
Powercard return error code 01 when performing atm card pin verification.
####<Nov 29, 2019 9:48:32 AM MYT> <Error> <ALSB Logging> <kfhib05> <ALSBServer> <[ACTIVE] ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1574992112714> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <HPSRESULT>
<RETURN_STATUS>-1</RETURN_STATUS>
<p_client_code>108594</p_client_code>
<p_error_code>01</p_error_code>
<p_error_message>ERROR CALL HSM C PROGRAM</p_error_message>
</HPSRESULT>>
#3
Updated by Zahir Abd Latif almost 5 years ago
- Assignee changed from Nurul Akmal to Zahir Abd Latif
#4
Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.