Activity

From November 05, 2019 to December 04, 2019

November 27, 2019

15:28 Support #10471 (Closed - End of life cycle): [SCP ID :##5189##] : Deskmate Update : Tab rearrange...: Hi,
Kindly attend below request:
Kindly rearrange the pages and documents in the Deskmate as follows:
1) Hid... Zahir Abd Latif

November 26, 2019

15:07 Support #10465 (Closed - End of life cycle): [SCP ID :##5188##] : Deskmate Update : Staff movement: Hi,
Kindly attend below request:
Kindly update the staff directory according to staff movement as attach: Zahir Abd Latif
10:16 Support #10464 (Closed - End of life cycle): [SCP ID :##5186##] : Missing record in ePay recon fi...: Hi,
Kindly attend below request:
CELCOM PREPAID TOP UP VIA KFH ONLINE NOT CAPTURE INTO EPAY RECON FILE IN BVMC. C... Zahir Abd Latif

November 25, 2019

15:10 Support #10462 (Closed - End of life cycle): [SCP ID :##5184##] : IBG Credit Card Payment Not Suc...: Hi,
Kindly attend below request:
Please investigate on Failed credit card payment via IBG. The fail reason is 'Un... Zahir Abd Latif
09:55 Change #10400 (Closed - End of life cycle): [SCP ID :##5163##] : EPF Contributon information to b...: Issue closed in SCP.
Zahir Abd Latif
09:53 Support #10434 (Closed - End of life cycle): [SCP ID :##5180##] : Not able to re-register Online ...: Issue closed in SCP.
Zahir Abd Latif
09:52 Support #10446 (Closed - End of life cycle): [SCP ID :##5182##] : Unable to reset security answe...: Issue closed in SCP.
Zahir Abd Latif

November 22, 2019

15:54 Support #10407 (Closed - End of life cycle): [SCP ID :##5166##] : Unable to approve transaction v...: Issue closed in SCP. Zahir Abd Latif
15:51 Support #10449 (Closed - End of life cycle): [SCP ID :##5183##] : FPX UAT: Issue closed in SCP. Zahir Abd Latif

November 20, 2019

12:28 Support #10449 (Pending Customer Feedback): [SCP ID :##5183##] : FPX UAT: [UAT Environment]
Root Cause: missing mapping in hibernate.cfg.xml causing system not able to count amount of tran... Yap Kah Yan
12:17 Support #10449 (Closed - End of life cycle): [SCP ID :##5183##] : FPX UAT: Hi,
Kindly attend below request:
Please help to check on the FPX instance in UAT which has been merged with 2FA c... Zahir Abd Latif
09:02 Support #10446 (Pending Customer Feedback): [SCP ID :##5182##] : Unable to reset security answer...: Possible root cause: Powercard not running. The error simulated is during request to Powercard to validate debit card... Yap Kah Yan
09:00 Support #10376 (Development / Work In Progress): [SCP ID :##5151##] : IB TT Country List - Reque...: To be handled as change request.
Pending KFH to confirm request and timeline to start development. Yap Kah Yan
08:58 Support #10407: [SCP ID :##5166##] : Unable to approve transaction via CMS: Suspected Root Cause: Error when inserting record to table and is not logged into the log files.
Workaround: To rein... Yap Kah Yan
08:56 Support #10434 (Pending Customer Feedback): [SCP ID :##5180##] : Not able to re-register Online B...: Issue: Customer Name set up incorrectly in CORE.
Request to update customer name in IB after updated to correct nam... Yap Kah Yan
08:54 Support #10434 (Development / Work In Progress): [SCP ID :##5180##] : Not able to re-register Onl...: Yap Kah Yan
08:53 Support #10434 (Investigation): [SCP ID :##5180##] : Not able to re-register Online Banking: Yap Kah Yan

November 19, 2019

17:34 Support #10446 (Closed - End of life cycle): [SCP ID :##5182##] : Unable to reset security answe...: Hi,
Kindly attend below request:
CUSTOMER UNABLE TO RESET SECURITY ANSWERS.
AFTER CLICK NEXT THE PAGE IS LOADIN... Zahir Abd Latif

November 15, 2019

15:09 Support #10419 (Closed - End of life cycle): [SCP ID :##5175##] : EMRAIL SDN BHD IBG: Issue closed in SCP. Zahir Abd Latif
15:09 Support #10397 (Closed - End of life cycle): [SCP ID :##5161##] : Cash Management Solution Unable...: Issue closed in SCP. Zahir Abd Latif
15:08 Support #10342 (Closed - End of life cycle): [SCP ID :##5141##] : Fraud threshold: Issue closed in SCP. Zahir Abd Latif
15:08 Support #10402 (Closed - End of life cycle): [SCP ID :##5164##] : HARMONY EXCELLENCE HOLIDAYS SDN...: Issue closed in SCP. Zahir Abd Latif
15:07 Support #10396 (Closed - End of life cycle): [SCP ID :##5160##] : SMS TAC / Notification: Issue closed in SCP. Zahir Abd Latif

November 14, 2019

11:27 Support #10419 (Pending Customer Feedback): [SCP ID :##5175##] : EMRAIL SDN BHD IBG: Kah Yan, Nov 8, 2019 05:10 PM:-... Zahir Abd Latif
11:20 Support #10397 (Pending Customer Feedback): [SCP ID :##5161##] : Cash Management Solution Unable ...: Hafiz, Nov 6, 2019 09:43 AM:-... Zahir Abd Latif
11:13 Support #10342 (Pending Customer Feedback): [SCP ID :##5141##] : Fraud threshold: Nadhirah, Nov 5, 2019 11:48 AM:-... Zahir Abd Latif
11:10 Support #10342 (Development / Work In Progress): [SCP ID :##5141##] : Fraud threshold: Zahir Abd Latif
11:09 Support #10402 (Pending Customer Feedback): [SCP ID :##5164##] : HARMONY EXCELLENCE HOLIDAYS SDN ...: Kah Yan,Nov 5, 2019 12:14 PM:-... Zahir Abd Latif
10:56 Support #10396 (Pending Customer Feedback): [SCP ID :##5160##] : SMS TAC / Notification: Kah Yan, Nov 5, 2019 08:31 AM:-... Zahir Abd Latif
10:46 Support #10407 (Pending Customer Feedback): [SCP ID :##5166##] : Unable to approve transaction vi...: Kah Yan, Oct 31, 2019 11:06 AM:-... Zahir Abd Latif

November 13, 2019

16:54 Support #10434 (Closed - End of life cycle): [SCP ID :##5180##] : Not able to re-register Online ...: Hi,
Kindly attend below request:
Kindly assist, customer unable to re-register her online banking
User ID : ... Zahir Abd Latif
09:31 Support #10432 (Closed - End of life cycle): [SCP ID :##5179##] : Unable to view approval status: Hi,
Kindly attend below request:
Customer complaint he unable to view Approval status. When click on the Authoriz... Zahir Abd Latif

November 11, 2019

09:48 Change #10333 (Closed - End of life cycle): [SCP ID :##5140##] : EPF New Product: Issue closed in SCP. Zahir Abd Latif
09:47 Support #10411 (Closed - End of life cycle): [SCP ID :##5170##] : ATM IBG Fee RM0.10 - To zerorise: Issue closed in SCP. Zahir Abd Latif
09:46 Support #10403 (Closed - End of life cycle): [SCP ID :##5165 ##] : CIB and BIB notification not r...: Issue closed in SCP. Zahir Abd Latif

November 08, 2019

16:32 Support #10403 (Pending Customer Feedback): [SCP ID :##5165 ##] : CIB and BIB notification not re...: Kah Yan, Nov 1, 2019 10:30 AM:-... Zahir Abd Latif
16:25 Support #10411 (Pending Customer Feedback): [SCP ID :##5170##] : ATM IBG Fee RM0.10 - To zerorise: Kah Yan, Nov 6, 2019 05:03 PM:-... Zahir Abd Latif
15:16 Support #10419 (Closed - End of life cycle): [SCP ID :##5175##] : EMRAIL SDN BHD IBG: Hi,
Kindly attend below request:
Emrail Sdn Bhd perform IBG transaction on 07/11/2019 1st approver manage to appr... Zahir Abd Latif
11:33 Support #10410 (Closed - End of life cycle): [SCP ID :##5169##] : Deskmate Update : End of employ...: Issue closed in SCP. Zahir Abd Latif
11:33 Support #10412 (Closed - End of life cycle): [SCP ID :##5171##] : Deskmate Update : End of emplo...: Issue closed in SCP. Zahir Abd Latif

November 07, 2019

11:57 Change #10400 (Pending Customer Feedback): [SCP ID :##5163##] : EPF Contributon information to be...: Quotation send to IT on 07/11/2019. Pending their feedback. Lizahwati Basirun

November 05, 2019

15:37 Support #10410 (Pending Customer Feedback): [SCP ID :##5169##] : Deskmate Update : End of employm...: Done. Pending user to verify. Lizahwati Basirun
15:36 Support #10412 (Pending Customer Feedback): [SCP ID :##5171##] : Deskmate Update : End of employ...: Done. Pending user to verify. Lizahwati Basirun
14:37 Support #10412 (Closed - End of life cycle): [SCP ID :##5171##] : Deskmate Update : End of emplo...: Hi,
Kindly attend below request:
Kindly remove the following staff from deskmate staff directory:
No.
Staff... Zahir Abd Latif
14:32 Support #10411 (Closed - End of life cycle): [SCP ID :##5170##] : ATM IBG Fee RM0.10 - To zerorise: Hi,
Kindly attend below request:
Request to zerorise the ATM IBG fee of RM0.10 currently configured at File Prope... Zahir Abd Latif

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December 04, 2019

December 03, 2019

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November 29, 2019

November 27, 2019

November 26, 2019

November 25, 2019

November 22, 2019

November 20, 2019

November 19, 2019

November 15, 2019

November 14, 2019

November 13, 2019

November 11, 2019

November 08, 2019

November 07, 2019

November 05, 2019